cfpm-sh90-6001 system \messgage file errors

[McafeeTim]

Device reported following error: Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421646] CPU12: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421647] CPU32: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421648] CPU33: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421649] CPU15: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708268.615285] CPU13: Core temperature/speed normal Jul 6 15:14:05 cfpm-sh90-6001 kernel: [37708296.550618] mce: [Hardware Error]: Machine check events logged Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Hardware event. This is not a software error. Jul 6 15:14:05 cfpm-sh90-6001 mcelog: MCE 0 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: CPU 33 THERMAL EVENT TSC 5c2482709810c35 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: TIME 1594048416 Mon Jul 6 15:13:36 2020 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Processor 33 heated above trip temperature. Throttling enabled. Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Please check your system cooling. Performance will be impacted Jul 6 15:14:05 cfpm-sh90-6001 mcelog: STATUS 88000bcb MCGSTATUS 0 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: MCGCAP 1000c1b APICID 27 SOCKETID 1 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: CPUID Vendor Intel Family 6 Model 62 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Hardware event. This is not a software error.

[SMEDHI]

Hi, 

From the above message, it looks like there is a CPU heating issue.

Do you see any error on the MWG Dashboard? Could you check if the ventilation in the datacenter is good?

I would suggest you raise a Support Case sharing the serial no of the MWG (Command via cli: dmidecode -s system-serial-number' ) and the GET Logs.

They can cross-check with the Hardware Team and suggest the next Action Plan.

Regards,

Shibani