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Former Member
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Message 1 of 4

Websocket connections via Web Gateway timing out

Hi all,

I am trying to get websocket connections via Web Gateway 8.2.0 working.
I imported the McAfee ruleset "Websocket Handling" and configured the used whitelist "WebSocket Whitelist" to allow these sites:

Still websocket connections don't work. Connection attempts can be observed in Chrome Developer Toolbar but the attempts are timing out without any response or error message whatsoever.
Rule Tracing Central doesn't show these connection attempts.

Am I missing something?

Thanks in advance for any hints!

 

Regards,

Björn

3 Replies
aloksard
McAfee Employee
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Message 2 of 4

Re: Websocket connections via Web Gateway timing out

Hi,

Hope you are doing well.

Web socket traffic has issues with SSL Scanning enabled on MWG.

https://kc.mcafee.com/corporate/index?page=content&id=KB84052&locale=en_US

 

So if you have enabled the web socket rule and added the URL's in rule Enable WebSockets for Special Sites (Client Initiated) and still issue persists.

 

I suggest to open a service request with support so that we can collect required data to check this further.

You can ping the SR , so that can take ownership and provide further assistance.

 

Regards

Alok Sarda

Former Member
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Re: Websocket connections via Web Gateway timing out

Thanks for your feedback!

We opened a service request and are working with McAfee to solve the problem.

 

Regards

Björn Lemke

Former Member
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Message 4 of 4

Re: Websocket connections via Web Gateway timing out

Hi Bjorn

What was the resolution in the end? We have a timeout happening after exactly 2 minutes after connecting the websocket

Thanks!

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