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Webreporter - upgrade to - No configuration backup file was found

Hi folks.

I am trying to upgrade to last reporter version. I made cfg backup + DB backup, but installer still can not find cfg backup and cancels upgrade process.

From installlog.txt I can see:

(Apr 19, 2016 1:55:15 PM), Install, securecomputing.smartfilter.install.actions.GetWebReporterBackupFileAction, err, Exception in getFilesInPath - java.lang.NullPointerException: C:\Program Files\McAfee\Web Reporter (64-bit)\reporter\conf

but I have install on drive 😧 from the beginning and for several years.

Is it some installer bug or backup.xml file must be located in specific folder.

My root location is D:\Web Reporter\reporter\

Windows 2008 R2 English.

thx. for advice.


1 Reply

Re: Webreporter - upgrade to - No configuration backup file was found

I just had the same problem, I also had Web Reporter installed on D, I moved the backup to the default location on C and the installer got by that bit, but failed evaluating the free space, I tried increasing free space on both C and D but still failed, it was reporting the free space as 0kb

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