I am trying to upgrade to last reporter version. I made cfg backup + DB backup, but installer still can not find cfg backup and cancels upgrade process.
From installlog.txt I can see:
(Apr 19, 2016 1:55:15 PM), Install, securecomputing.smartfilter.install.actions.GetWebReporterBackupFileAction, err, Exception in getFilesInPath - java.lang.NullPointerException: C:\Program Files\McAfee\Web Reporter (64-bit)\reporter\conf
but I have install on drive D: from the beginning and for several years.
Is it some installer bug or backup.xml file must be located in specific folder.
My root location is D:\Web Reporter\reporter\
Windows 2008 R2 English.
thx. for advice.
I just had the same problem, I also had Web Reporter installed on D, I moved the backup to the default location on C and the installer got by that bit, but failed evaluating the free space, I tried increasing free space on both C and D but still failed, it was reporting the free space as 0kb