WebReporter does not appear in Browser

[Former Member]

Here are the lines from the server.log of an unseccessful attempt to login:

2012-05-03 08:16:21,871 INFO  [securecomputing.smartfilter.server.gateway.interfaces.AdminServerMerger] before method doLoginInternal

2012-05-03 08:16:21,902 INFO  [securecomputing.smartfilter.server.facade.AdminServerFacade] before method doLoginInternal

2012-05-03 08:16:21,902 INFO  [securecomputing.smartfilter.server.facade.impl.LoginImpl] Internal login successful

2012-05-03 08:16:21,902 INFO  [securecomputing.smartfilter.server.facade.AdminServerFacade] doLoginInternal is successfully invoked

2012-05-03 08:16:21,902 INFO  [securecomputing.smartfilter.server.facade.AdminServerFacade] after method doLoginInternal

2012-05-03 08:16:21,902 INFO  [securecomputing.smartfilter.server.gateway.interfaces.AdminServerMerger] after method doLoginInternal

2012-05-03 08:16:21,902 INFO  [securecomputing.smartfilter.server.gateway.interfaces.AdminServerMerger] before method getFontsForLocale

2012-05-03 08:16:21,918 INFO  [securecomputing.smartfilter.server.facade.AdminServerFacade] before method getFontsForLocale

2012-05-03 08:16:21,918 INFO  [securecomputing.smartfilter.common.core.util.ResourceAsset] Could not find or read file at any locations: [0]='..\..\conf\resources\system\font.properties' [1]='null'

2012-05-03 08:16:21,918 INFO  [securecomputing.smartfilter.server.facade.AdminServerFacade] getFontsForLocale is successfully invoked

2012-05-03 08:16:21,918 INFO  [securecomputing.smartfilter.server.facade.AdminServerFacade] after method getFontsForLocale

2012-05-03 08:16:21,918 INFO  [securecomputing.smartfilter.server.gateway.interfaces.AdminResponse] Return value: java.util.ArrayList

2012-05-03 08:16:21,918 INFO  [securecomputing.smartfilter.server.gateway.interfaces.AdminServerMerger] after method getFontsForLocale

Did this help to locate my problem?

Greetings

Michael

[Former Member]

Those messages are just the normal chatter and not really helpful.

How about messages from the java console on the client side?

I tested IE9 64bit on Windows Server 2008 and didn't encounter any issue.

Testing from a couple of different Win7 machines I'm having issues too, but appears that the java plugin isn't getting installed.  What do you see in your browser? what happens when you go to https://ip_address:9112/reporter

[Former Member]

Hi, sroering!

Thank you very much - your answer helped me to find an end in this problem. But you told me the solution in one of your earlier postings, but obviuosly I was blind.

The solution was the IP in combination of secure connection - and a new installation of Java in both versions (32 an 64bit). Now everything is very fine running and in the log of WebReporter and Java everything looks very good. There is no problem to call WebReporter in IE 32bit or 64bit, even Firefox is working......................

................ and there is a silly thing what happened now:

If opening WebReporter with IE by using https and the IP with port 9112 then it is possible to open WebReporter even parallel on the same client by using Firefox and the normal server-URL with port 9111 and http !

But however - the problem is solved now ! Thank you very much!

Greetings from

Michael