Ever since I upgrade the MWG from 220.127.116.11 to 7.4, the web reporter fails to retrieve the log with the below error. I get this message everytime it retrieves the log.
2013-10-09 08:32:08,483 ERROR [securecomputing.smartfilter.logparsing.frontends.webgatewaygetter.WebGatewayGetter] HTTP error 404 returned from Web Gateway 7 '10.x.x.x.:4712'. Detailed reason: user-defined-logs/access.log does not exist
2013-10-09 08:32:08,498 ERROR [securecomputing.smartfilter.logparsing.LogAudit] (WebGatewayGetter) Failed to retrieve list of log files from Web Gateway 7 server '10.x.x.x.:4712'.
Using the Test to test whether it can read a log file works. Says " A log file was successfully read from this source"
There is a folder also "user-defined-logs" in Web Gateway when I checked.
What could be the issue here?Message was edited by: prajoshgeorge on 10/9/13 8:48:43 AM AST
We need you to open a support ticket and give us a packet capture of the log collection on port 9111 (non-secure). Basically a quick test shows that it worked for us. Not sure what may have changed, but support can investigate.
We are using this setting for the log source
It is connecting to Web Gateway on port 4712 .
Sorry for asking but why 9111?Message was edited by: prajoshgeorge on 10/9/13 5:46:12 PM AST
I have the same problem.
I tried for port 9111 too, but when i check on the web reporter jobs status, it only show "failed - couldn't initilize". but when i try to run the test on the log source, the test is success, with a message " a log file was successfully read from this source".
Please help set up!