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prajoshgeorge
Level 10

Web Reporter not retrieving logs after update to MWG 7.4

Hi,

Ever since I upgrade the MWG from 7.3.2.3 to 7.4, the web reporter fails to retrieve the log with the below error. I get this message everytime it retrieves the log.

2013-10-09 08:32:08,483 ERROR [securecomputing.smartfilter.logparsing.frontends.webgatewaygetter.WebGatewayGetter] HTTP error 404 returned from Web Gateway 7 '10.x.x.x.:4712'. Detailed reason: user-defined-logs/access.log does not exist

2013-10-09 08:32:08,498 ERROR [securecomputing.smartfilter.logparsing.LogAudit] (WebGatewayGetter) Failed to retrieve list of log files from Web Gateway 7 server '10.x.x.x.:4712'.

Using the Test to test whether it can read a log file works. Says " A log file was successfully read from this source"

There is a folder also "user-defined-logs" in Web Gateway when I checked.

What could be the issue here?

Message was edited by: prajoshgeorge on 10/9/13 8:48:43 AM AST
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4 Replies
sroering
Level 13

Re: Web Reporter not retrieving logs after update to MWG 7.4

Hello George,

We need you to open a support ticket and give us a packet capture of the log collection on port 9111 (non-secure).  Basically a quick test shows that it worked for us. Not sure what may have changed, but support can investigate.

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prajoshgeorge
Level 10

Re: Web Reporter not retrieving logs after update to MWG 7.4

Hi Sroering,

We are using this setting for the log source

conf.png

It is connecting to Web Gateway on port 4712 .

Sorry for asking  but why 9111?

Message was edited by: prajoshgeorge on 10/9/13 5:46:12 PM AST
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sroering
Level 13

Re: Web Reporter not retrieving logs after update to MWG 7.4

Sorry, I mis-spoke.  I the port is 4711 when connecting to the Web Gateway.

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dmytro_gr
Level 7

Re: Web Reporter not retrieving logs after update to MWG 7.4

Hi,

  I have the same problem.

I tried for port 9111 too, but when i check on the web reporter jobs status, it only show "failed - couldn't initilize". but when i try to run the test on the log source, the test is success, with a message " a log file was successfully read from this source".

Please help set up!

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