cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7
Report Inappropriate Content
Message 1 of 2

Web Gateway is blocking download of an application - how do I change the TIE reputation?

My company produces a suite of software that is used by several McAfee Web Gateway customers (Netop Remote Control). Our software is comprised of multiple modules that are downloaded from our FTP site and then installed. Downloading one of the modules (application) is  being blocked by Web Gateway 7. The customer sees this message "Blocked based on TIE Reputation". 

How can we update the TIE Reputation so this file is no longer blocked? Screen shot of the message received by the customer is attached.

URL: https://download.netop.com/nrc_releases/nrc/12.83/NetopRemoteControlSecurityServer_UK.msi

 

1 Reply
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Web Gateway is blocking download of an application - how do I change the TIE reputation?

Hello @sahe 

well, this is more an issue for the ePolicy Orchestrator. Your Webgateway just asks the TIE Server about the Reputation and get the corresponding result.
So You need to log onto Your ePO, switch to System -> TIE-Reputations and review the Reputations of all seen files. Find the mentioned file and set its reputation to "Known Trusted"

If your application is certified, You also may whitelist reputation by this certificate. If there will be some future changes in the software suite, which results in new file hash values, the new files are also whitelisted by certificate then.

Best regards
   Marcus

P.S.: If you find this post helpful, thank You for giving it a Kudo :o)
Tags (1)
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community