Web Gateway : Domain / URL's categorized properly, but system is requiring IP Address Whitelist

[brockdavis]

For some reason the McAfee Web Gateway is requiring IP Addresses to be whitelisted, even tho the Domains are whitelisted.

We've checked the url via https://www.trustedsource.org/en/feedback/url and it returns as minimal risk.

Is there some setting that indicates IP Addresses need Whitelisted?

[exbrit]

Moved to Business > Web Gateway for better response.

---

Peter

Moderator

[trevorw2000]

We'd need a little more information to help identify the problem.

Do you know what rule is causing the block?  If so, can you share that portion of your rules with us?

[brockdavis]

I am not sure I can, as this is a client of mine.  But I just noticed there are "Rules" that are IP based (not domain based).  I think that is the direction for research.  Can you point me to online documentation about the Rules, and how Web Gateway processes thru the 'cycles'. 

Thanks

[trevorw2000]

You're right...The IP rules are probably the problem.

There's a great collection of documents here: 

I'd suggest that as a good place to start and then come back here if you have specific questions.