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Web Gateway Cloud issue - Articulate website

We have a few users at home at the moment trying to access

(I think a sub site is also

Internally via the web gateway it seems to work fine, but if they are connected from home and therefore going through cloud web gateway an 'Error 500' in Articulate branding is shown (so an actual 500 error from their website rather than a MWG block page)

Could someone try and replicate the issue as I am confused, I have tried adding the sites to the exclusions lists we have in MWG but they were working internally fine without doing this so I don't think that is related anyway

In the meantime I added both sites in the actual ePO Web Gateway configuration policy under the Bypass List section which seems to have done the trick for now but that is quite the workaround!

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