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ittech
Level 13

Web Gateway 7 User Authorization working, but not working?

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I've just installed the MWG 7 VMWare trial appliance. I've joined my domain and set up user authorization for NTLM. If I test a user acct it works great, like so:

MWG 7 Working Auth.bmp

But, if i open up IE and try to visit a website I run into this:

MWG 7 Not Working Auth.bmp

The trial comes with 2 default groups "internet" and "strict_internet", and as you can see from the first picture I've created a group in my domain called "internet" and added myself to it. Also, from what I can tell if it was working properly I would only be restricted from sites falling under the category of Pornography. This is the first time I've used Web Gateway and I find it very user un-friendly. I currently use ePO to manage VSE 8.7 in our environment and like it much better. Anyways, any help would be greatly appriciated.

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eelsasser
Level 15

Re: Web Gateway 7 User Authorization working, but not working?

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As a general statement, this rule engine error is usually caused by the TrustedSource URL database not being loaded.

Is it licensed and is the databse updated? Check the update.log.

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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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After unchecking the "Prefix group name with domain name" box in the User Databse setting I feel like I'm getting a little bit further. See here:

Still Blocked.bmp

So it looks like it knows I'm in the "internet" group, but I'm still being blocked when I don't think I should be.

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eelsasser
Level 15

Re: Web Gateway 7 User Authorization working, but not working?

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As a general statement, this rule engine error is usually caused by the TrustedSource URL database not being loaded.

Is it licensed and is the databse updated? Check the update.log.

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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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The status of our license is valid.

[Log removed for purposes of keeping thread a reasonable size]

It looks like some of them failed and some didn't. I'll try again...

Message was edited by: ittech on 7/14/10 10:10:20 AM EDT
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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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Here is my second attempt at an update:

[Wed Jul 14 08:49:49 +0000 2010] update started.
[Wed Jul 14 08:49:50 +0000 2010] Loaded plugins: changelog, fastestmirror
[Wed Jul 14 08:49:50 +0000 2010] Loading mirror speeds from cached hostfile
[Wed Jul 14 08:49:50 +0000 2010]  * mlos-base: appliance.webwasher.com
[Wed Jul 14 08:49:50 +0000 2010]  * mlos-mwg: appliance.webwasher.com
[Wed Jul 14 08:49:50 +0000 2010]  * mlos-updates: appliance.webwasher.com
[Wed Jul 14 08:49:50 +0000 2010] http://appliance.webwasher.com/mlos/1/base/x86_64/repodata/repomd.xml: [Errno -1] Error importing repomd.xml for mlos-base: Damaged repomd.xml file
[Wed Jul 14 08:49:51 +0000 2010] Trying other mirror.
[Wed Jul 14 08:49:51 +0000 2010] http://appliance2.webwasher.com/mlos/1/base/x86_64/repodata/repomd.xml: [Errno -1] Error importing repomd.xml for mlos-base: Damaged repomd.xml file
[Wed Jul 14 08:49:51 +0000 2010] Trying other mirror.
[Wed Jul 14 08:49:51 +0000 2010] http://appliance1.webwasher.com/mlos/1/base/x86_64/repodata/repomd.xml: [Errno -1] Error importing repomd.xml for mlos-base: Damaged repomd.xml file
[Wed Jul 14 08:49:51 +0000 2010] Trying other mirror.
[Wed Jul 14 08:49:51 +0000 2010] Error: Cannot retrieve repository metadata (repomd.xml) for repository: mlos-base. Please verify its path and try again
[Wed Jul 14 08:49:51 +0000 2010] self-update failed.


I've bridge the NICs in VMWare and I don't know what else the problem could be. Is it possible to download the updates as a package?

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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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Okay, I was a doof and wasn't letting the IPs for my host PC and Web Gateway through our current web filter. So now the virtual appliance is updated and I'm now getting this:

Host Unresolved.JPG

Any thoughts?

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eelsasser
Level 15

Re: Web Gateway 7 User Authorization working, but not working?

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If all sites are not resolving, then chances are the DNS server you have set in the GUI is not reponding properly.

Use the nslookup tool in the troubleshooting GUI or the command line and see if your DNS is resolving domain names.

Message was edited by: Erik Elsasser on 7/14/10 9:57:37 AM CDT
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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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Looks like it's working fine. This didn't take long to pop up in the GUI.

nslookup.JPG

I did turn off the antimalware, should I turn it back on?

Also, for testing I'm using MWG 7 as a proxy. Could that be the problem?

Message was edited by: ittech on 7/14/10 11:09:37 AM EDT

Message was edited by: ittech on 7/14/10 11:17:59 AM EDT
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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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Breakthrough!

I restarted the virtual appliance and have made it another step deeper into my problem (or maybe a couple steps back?)

Hosts are definitely resolving and it knows what group I'm in, but I still get this error:

breakthrough.JPG

I have updated to the point where I recieve a "No Packages marked for Update" message.

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ittech
Level 13

Re: Web Gateway 7 User Authorization working, but not working?

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I tested the web filter again after an hour or so of leaving it alone and it seems to be working properly. Thank you EE for your help.

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