cancel
Showing results for 
Search instead for 
Did you mean: 

Warning messages on dashboard

Jump to solution

Hi ,

I get the below below message on non-director node occasionally

5 minute load average exceeds selected limit (4.30 / 3.00). (Origin: health monitor)

5 minute load average exceeds selected limit (5.19 / 3.00). (Origin: health monitor, 2 times within the last 93 secs)

5 minute load average exceeds selected limit (13.60 / 3.00). (Origin: health monitor, 12 times within the last 18 minutes)

And on the director node I get the below message occasionally

https://tau.mcafee.com sent back a bad reponse status (Origin: Updater)

What are these messages?

Thanks

1 Solution

Accepted Solutions
Highlighted

Re: Warning messages on dashboard

Jump to solution

Hello,

I don't think both messages are related.

There is a hardcoded load limit of "3". When this load limit is exceeded, MWG prints an error to the dashboard. That usually indicates that there was a point of time when MWG  had "a lot to do". It could be a complicated file that is filtered, a lot of people accessing MWG at the same time, updates running or anything else that requires CPU or IO power. If there is no noticable impact such as slow browsing or other issues it should be OK to ignore the warning. If it shows up too often: File an SR with support.

The other message indicates the MWG was unable to contact the update servers. tau.mcafee.com is a cluster of several servers, so even if one fails a few minutes later MWG should contact a different server and gets its updates. You can see in the dashboard how old the updates are, if they are recent - all is good 🙂

Best,

Andre

2 Replies

Re: Warning messages on dashboard

Jump to solution

bump

Highlighted

Re: Warning messages on dashboard

Jump to solution

Hello,

I don't think both messages are related.

There is a hardcoded load limit of "3". When this load limit is exceeded, MWG prints an error to the dashboard. That usually indicates that there was a point of time when MWG  had "a lot to do". It could be a complicated file that is filtered, a lot of people accessing MWG at the same time, updates running or anything else that requires CPU or IO power. If there is no noticable impact such as slow browsing or other issues it should be OK to ignore the warning. If it shows up too often: File an SR with support.

The other message indicates the MWG was unable to contact the update servers. tau.mcafee.com is a cluster of several servers, so even if one fails a few minutes later MWG should contact a different server and gets its updates. You can see in the dashboard how old the updates are, if they are recent - all is good 🙂

Best,

Andre

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community