cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Upgrade web gateway to 7.x

Jump to solution

Alright I give.. Been going around in circles and dead links trying to figure out how to upgrade my MWG to 7

I'm running hardware 5.2.0

Current software rev is 6.8.7 build 9396

-Jacob

1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 9

Re: Upgrade web gateway to 7.x

Jump to solution

Hi Jacob,

You need to login to your extranet account to access the ISO downloads.

This is talked about in each of the release notes, but does not appear in the upgrade guide for some reason.

https://kc.mcafee.com/corporate/index?page=content&id=PD23066

It is also talked about in the product guide under the setup portion (chapter 2):

https://kc.mcafee.com/corporate/index?page=content&id=PD23069

To get an extranet account setup (extranet.webwasher.com), I would suggest giving a call in to have a customer service rep set you up with one, call 1.800.700.8328 option 7 (I believe for CS).

~Jon

View solution in original post

8 Replies

Re: Upgrade web gateway to 7.x

Jump to solution

There is no direct upgrade path.  You have to do a clean install and recreate the rules.  It's an irritating thing to have happen, but you have to keep in mind that it's a complete rewrite of the product.  About the only thing that seems to have survived the change is the category list (and even that is dropped back to Set 3 in 7.0; you only get Set 4 in 7.1).  Most other companies would have called this Acme Web Gateway 1.0 and announced it as a replacement for Webwasher.

Depending on your complexity, this can be good or bad.  I chose to take the opportunity to clean up a lot of things.  It's going to be another 6-12 months (or longer) before we are completely off of Webwasher, but it also means we'll be dropping from more than 130 policies down to about 18.

Highlighted

Re: Upgrade web gateway to 7.x

Jump to solution

No easy upgrade path. 

Highlighted

Re: Upgrade web gateway to 7.x

Jump to solution

Thats fine. I'm just getting started with this machine right now.

Its just I cant seem to find where I download the files or what I need to do.

If I go to http://www.mcafee.com/us/downloads/downloads.aspx

put in my grant number

Click on McAfee web gateway

All I get is ePolicy orchestrator and web reporter downloads.

The upgrade guide doesn't say how to get the update software or even a hint of how to start the re-install.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/22000/PD22721/en_US/...

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 9

Re: Upgrade web gateway to 7.x

Jump to solution

Hi Jacob,

You need to login to your extranet account to access the ISO downloads.

This is talked about in each of the release notes, but does not appear in the upgrade guide for some reason.

https://kc.mcafee.com/corporate/index?page=content&id=PD23066

It is also talked about in the product guide under the setup portion (chapter 2):

https://kc.mcafee.com/corporate/index?page=content&id=PD23069

To get an extranet account setup (extranet.webwasher.com), I would suggest giving a call in to have a customer service rep set you up with one, call 1.800.700.8328 option 7 (I believe for CS).

~Jon

View solution in original post

Highlighted

Re: Upgrade web gateway to 7.x

Jump to solution

Thank you. I'm running 7.1 now!

-Jacob

Highlighted

Re: Upgrade web gateway to 7.x

Jump to solution

Does anyone have any experience with mounting the IOS and running it in Linux?  I can mount it just fine but I can't run it.  I called TS but they didn't have a clue and told me to burn a CD.

Thanks!

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 8 of 9

Re: Upgrade web gateway to 7.x

Jump to solution

I've never mounted the ISO to reimage the appliance, though I dont know how that would work because you are wiping the disk clean, so I cant picture how that would work at all.

Otherwise if you have a WG5000 or WG5500 you can use the remote access card (DRAC or RMM) to remotely mount the ISO and then reimage. This way would assume you have the DRAC or RMM configured.

~Jon

Highlighted

Re: Upgrade web gateway to 7.x

Jump to solution

Thanks Jon,

I just went ahead and did the whole burn to disk dance to upgrade it.

Thanks!

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community