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McAfee Employee

Unable to update DAT files on MWG 7.x

Hello all,

The customer is facing an issue that DAT files are not updated on MWG.

Their network diagram is as follows.

  Internet--FW---Proxy Sever---MWG

They say that there is no  limitation for HTTP/HTTPS/FTP on their firewall and ePO can get DATs for EWS on the same network.

-------------------------------------------------------------------------------------------------------------

<update.log>

The customer says that they can see the following log in "update.log".

  Node has no products, That want to make a direct download

-------------------------------------------------------------------------------------------------------------

Please let me know if you know anything about this issue from the above information.

Best Regards,

Shuhei

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2 Replies
asabban
Level 17

Re: Unable to update DAT files on MWG 7.x

Hello,

is there a valid license on this machine? Is there anything else in the update.log apart from this message?

Best,

Andre

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McAfee Employee

Re: Unable to update DAT files on MWG 7.x

Hello Andre,

Thank you for your resnponse!

The customer will send feedback to us and then I will check log files.

Best Regards,

Shuhei

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