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haaris
Level 10

URL Problem

Hi everyone,

I have created a rule in webgateway :-

client.ip is in list <name of IP list> and

URL matches in list <name of URL list>

Where URL list contains https://soc.indusguard.com.When user open the URL it asks for the userid & password to login to that website.Once the user successsfully login he gets the first page but that page is not opening properly whereas when we open the same URL from internet its opening properly.I thought that it may be bcoz of java but when i checked it from the machines having latest java update,I came to know that its not java problem ,So,I checked in Webgateway to troubleshoot the issue & found that google.com is getting blocked in rule tracing engine for the above mentioned URL.I allowed the google.com URL for the client for testing purpose & it started opening properly

1) How google.com is getting blocked for that URL???

2) We cant allow google.com in our environment bcoz of restriction from client.So,is there any other way to deal with this situation?????

Screenshot attached for reference purp[ose

Proper URL Page:-

idu2.jpg

Improper URL Page:-

Indus_guard_01.jpg

Any effort will be highly appreciated

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5 Replies
kbolt
Level 10

Re: URL Problem

Hi, I don't have much of a complete answer but I do know that when I first enabled SSL Scanner, it caused a lot of crazy stuff to happen to my webpages. It wasn't until I exported the certificate from MWG and imported it into each of the browsers on my test PC that I was able to continue viewing web pages properly. I'd say the issue arises from HTTPS, maybe you s can start looking into that first. Good luck.

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haaris
Level 10

Re: URL Problem

Thanks kbolt for ur views

I dont think this is the issue in my case.It happens only for this particular URL

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haaris
Level 10

Re: URL Problem

Does anybody have an idea???

Please provide your suggestions

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kbolt
Level 10

Re: URL Problem

So your site needs google.com access in order to present everything properly. Which rule blocked google in the first place?

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haaris
Level 10

Re: URL Problem

Indusguard5.jpg

Please find the rule tracing from webgateway.

Its blocking through general block rule place at the bottom

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