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importminded
Level 7

URL Filter Error?

Looking for some insight into what this error means.  Have had a 6.8 WG in production for 3 years and 7.x WG in production for 6 months and this is the first time I've ever seen this.

Thanks,

Steve

Internal URL Filter Error

The URL filter could not work due to an internal error and your  administrator doesn't allow to deliver content without being checked.  Please call your administrator with the error message below.

(15003) Internal URL filter error

www.c4nmt-yoga.com

http://www.brookdalecreative.com/

Additional info:

If I change the error handler rule of Block all Other Internal URL Filter Errors to have an action of Continue, I think get the following Error

Rule Engine Error.

An internal error occured while processing your request.

URL: http://www.brookdalecreative.com/

URL Categories:

Current Rule ID:

17800

Current Rule Name:

Social Networking

Error Message:

(15003) Internal URL filter error.

Message was edited by: importminded on 1/26/11 8:42:00 AM CST
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1 Reply
importminded
Level 7

Re: URL Filter Error?

For those interested, make sure you have the Error handler rule described in this KB article configured.  If not, if there's an issue with the trusted source cloud rating a very large number of sites can fail, instead just throwing a WG error. 

In this case, ALL 'unverified' sites via trusted source came back with an error.  Caused a pretty big headache and would have been easily avoided had this KB article been implemented.

https://kc.mcafee.com/corporate/index?page=content&id=KB70506

Steve

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