My company uses McAfee Web Gateway 7.6.2 and I'm one of the administrators.
I often get tickets where users access a website and the entire site won't load, parts of the site won't load, or the site will load but once they login, some part of it doesn't work.
For instance, I had a ticket today where the user could access join.me but once they tried to join a session, it would give her some type of error originating from join.me.
These almost always end up being due to our authentication rule.
Our rule is pretty simple in my opinion. See the image below.
So my questions are:
Thanks for any help and advice!
Here's a screenshot of our authentication rule:
please keep in mind such Applications like join.me and other remote tools load Java Applets to connecto to remore server. This create new connection from Client. Authentication rule set will check if the first request is already authenticated. If not, the web gateway send 407 Authentication Required. Most likely if application doesn't support proxy it will ignore 407 and continue sending requests. The result is - you end up in loop where web gateway correctly request the client to authenticate and the client ignore this.
More about NTLM authentication is published in our Best Practice guide:
Sergej might be onto something with the applications failing auth, but if he's not, here's my theory.
Looking at the screenshot of your authentication rules, they look to have been created manually rather than imported from the library.
I can tell this because the ruleset criteria is missing (Authentication.IsAuthenticated equals false AND Authentication.Failed equals false) at the top.
It might be worth a shot to add that criteria back in to see if it helps. Beyond that, SSL scanning is below authentication, which could be a culprit, but I'd start with the ruleset criteria first as it's a way smaller change.