cancel
Showing results for 
Search instead for 
Did you mean: 

Timeout during data fetch (Origin: External Lists Filter, ID: 1804)

We are getting alert on MWG dashboard "Timeout during data fetch (Origin: External Lists Filter, ID: 1804)" .

So request to all let us know the why getting this warning massage on dashboard.

test.JPG

3 Replies
McAfee Employee tpollok
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: Timeout during data fetch (Origin: External Lists Filter, ID: 1804)

Hi

I guess you have configured an external list. Maybe you can let us know what you have confiigured there. The message showes that you have a timeout when the Web Gateway is trying to get data from this external list. You need to check if the Web Gateway is able to get connected to the external list to fetch the data. Right now it looks like this is not working.

Highlighted

Re: Timeout during data fetch (Origin: External Lists Filter, ID: 1804)

But we are not set any external data, also we don't know where to configure the external data

McAfee Employee smasnizk
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: Timeout during data fetch (Origin: External Lists Filter, ID: 1804)

Please create new service request using error description and attach Screenshot and feedback file. One of our Support Engineers will have a look to help you with this warning.

Feedback:

+++++++++++++++++

GUI -> Troubleshooting -> Feedback

CLI: /opt/mwg/bin/feedback.sh -l 2 (Path is shown at the end)

-Sergej

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center