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jwoodmls
Level 7

These Java errors are making me crazy

We have 2 web gateway appliances.  I can never consistently connect to them.  I constantly get com.scur.k.applet errors on login.  What is that after I get them, it assumes I am logged in, so I am locked out from trying to log in with my account for some time.  I get these errors in Chrome, Firefox, and IE.  My Java IS up to date as it usually is, I have tried multiple times to clear my Java Cache, I still cannot connect with any regularity.  How in the world do I manage something I can't login to?  Any suggestions?

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2 Replies
McAfee Employee

Re: These Java errors are making me crazy

Which errors do you get?

In the Java Console hit 5 to get a full trace. In addition are you getting any error that would allow you to get "Details".

If yes copy both into there, if not, give us the console output.

thanks,

Michael

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jwoodmls
Level 7

Re: These Java errors are making me crazy

Initially I get ClassNotFoundException  - then com.scur.k.Applet.  If I click details, I simply get the following:

Java Plug-in 11.45.2.14

Using JRE version 1.8.0_45-b14 Java HotSpot(TM) Client VM

User home directory = C:\Users\myUser

----------------------------------------------------

c:   clear console window

f:   finalize objects on finalization queue

g:   garbage collect

h:   display this help message

l:   dump classloader list

m:   print memory usage

o:   trigger logging

q:   hide console

r:   reload policy configuration

s:   dump system and deployment properties

t:   dump thread list

v:   dump thread stack

x:   clear classloader cache

0-5: set trace level to <n>

----------------------------------------------------

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