Status: License key disabled for node during update session

[andrea_battag]

Hi all,

I'm having a problem during update of a MWG 7.2 test environment, in update.log I can see:

[2012-09-14 10:30:11.661 +00:00] ========== Started update process ==========

[2012-09-14 10:30:11.731 +00:00] Node 564D31B1-FA6F-E988-B919-21431E032C7E has update information:

[2012-09-14 10:30:11.731 +00:00] Product-Name:McAfee Gateway Anti-Malware

[2012-09-14 10:30:11.731 +00:00] Version:0

[2012-09-14 10:30:11.731 +00:00] Product-Name:Avira

[2012-09-14 10:30:11.731 +00:00] Version:0

[2012-09-14 10:30:11.731 +00:00] Product-Name:GTI web database

[2012-09-14 10:30:11.731 +00:00] Version:0

[2012-09-14 10:30:11.732 +00:00] Product-Name:McAfee Gateway Application Control

[2012-09-14 10:30:11.732 +00:00] Version:0

[2012-09-14 10:30:11.732 +00:00] Product-Name:McAfee Web Gateway DLP Filter

[2012-09-14 10:30:11.732 +00:00] Version:0

[2012-09-14 10:30:11.732 +00:00] Node 564D31B1-FA6F-E988-B919-21431E032C7E has direct update information:

[2012-09-14 10:30:11.732 +00:00] Product-Name:Certificate chain filter

[2012-09-14 10:30:13.204 +00:00] SSL handshake with host: https://wpm.webwasher.com successful!

[2012-09-14 10:30:14.003 +00:00] Update server sent update-id: D1977D0784

[2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product subscribed_lists

[2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product antimalware

[2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product antivirus_avira

[2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product urlfilter

[2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product application_control

[2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product dlp

[2012-09-14 10:30:14.004 +00:00] Start to download files for following nodes: 564D31B1-FA6F-E988-B919-21431E032C7E

[2012-09-14 10:30:14.004 +00:00] Download files for product: Certificate chain filter

[2012-09-14 10:30:15.782 +00:00] Successfully downloaded and checked file: 24ba6d6c8a5b5837a48db5fae919ea675c94d217

[2012-09-14 10:30:15.786 +00:00] Update Status from local Node: 564D31B1-FA6F-E988-B919-21431E032C7E

[2012-09-14 10:30:15.786 +00:00] Product: Certificate chain filter

[2012-09-14 10:30:15.786 +00:00] Status: update_succeed

[2012-09-14 10:30:25.787 +00:00] ===========Update Process finished===========

In dashboard I see a "Never last update" response for DATs and Engine and messages like "1 of the recently updated CRLs for the certificate chain filter can not be loaded".

Obviously I have imported regular licence and I can see it will expire in future and status is valid.

Any suggestion?

Thanks

Andrea

[dstraube]

Hello Andrea,

it seems you are using a training license used for training sessions. While MWG might still accept it, the license might has been revoked by now. Please contact customer service for a proper evaluation license.

Regards,

Dirk

[andrea_battag]

Hi Dirk,

thanks for your reply.

Another question: if I'm not able to update correctly my MWG cause my evaluation licence, should my Rule sets function anyway?

I'm trying to make new policy but I don't get any result, this may be caused by Engine and URL Filtering not updated yet?

Thanks

Andrea

[dstraube]

Hello Andrea,

the rules that do not depend on one of the engines will still work. If you have rules that request something from the engine they will encounter an error. Example for this woule be URL Filtering, DLP, Antivirus and Application Control.

Regards,

Dirk