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Sites not available - Shutdown with error 107

Having trouble with certain sites, getting Shutdown with error 107. Another article refer to https://community.mcafee.com/docs/DOC-4831 but can`t access it.

If I go around the proxy the sites works (useing same DNS as Web Gateway)

Does anyone hava a solution?

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3 Replies
asabban
Level 17

Re: Sites not available - Shutdown with error 107

Hello,

it would be helpful if you could name some example web sites and provide a screenshot of the error you receive.

Best,

Andre

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Re: Sites not available - Shutdown with error 107

This is a site where this error occur - from the log:

08:47:03.684: Accepted connection on 10.35.40.20:8080 from 255.255.255.255:0

08:47:03.685: Received 363 bytes

>>>

GET http://www.onsnorway.no/css/Navigation.css HTTP/1.1

Accept: text/css

Referer: http://www.onsnorway.no/

Accept-Language: nb-NO

User-Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

Accept-Encoding: gzip, deflate

Host: www.onsnorway.no

Proxy-Connection: Keep-Alive

Cookie: JSESSIONID=8430521b81d028a7c3cc6f14766b686a3078

<<<

08:47:03.690: Send: errno: 104 - 'Connection reset by peer' (104); offset = 0

08:47:03.692: Shutdown with error 107

08:47:03.694: Releasing and closing FD (0)

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asabban
Level 17

Re: Sites not available - Shutdown with error 107

Hello,

the error seems to indicate that the connection is closed by the remote host, so this could be some kind of network related issue. A packet capture of the connection would be helpful. Probably it is a good idea to raise a service request with support to have the issue analysed? I recommend to provide them with a feedback and a packet capture showing the issue.

As an alternative you can upload the packet capture to ftp.webwasher.com/incoming and let me know the file name and I can have a quick look if there is something noticable. If you need help taking the packet capture please let me know.

Best,

Andre

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