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itsec
Level 7

Service Tag & Serial Number location on device

Hi,

I need to ask an engineer at a remote site the device details (ie model number/ serial number and service tag) of a webgateway.  I think it's a WG-4000.

The engineer doesn't speak very good english so I need to be really precise and clear as to what I am looking for.  I don't have physical access to a device at present and am not familiar enough with one to know where this information would be.

Could someone let me know where this info would be and what format it would take e.g.:

serial number:     aa0a-aa0a-aa0-aa00

service tag:          aa00000000

Many thanks

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4 Replies
asabban
Level 17

Re: Service Tag & Serial Number location on device

I only have a WG-4000 B:

Foto 28.11.12 10 58 43.jpg

Detail:

Foto 28.11.12 10 58 37.jpg

Best,

Andre

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itsec
Level 7

Re: Service Tag & Serial Number location on device

That's great thanks Andre!  Exactly what I needed

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trishoar
Level 11

Re: Service Tag & Serial Number location on device

If you have SSH access you can do
dmidecode|awk '/System Information/,/^$/'

System Information

    Manufacturer: Secure Computing

    Product Name: 

    Version: Not Specified

    Serial Number: xxxxxxxxx

    UUID: xxxxxxxxx-xxxxxxxxxx-xxxxxxx-xxxx-xxxxxxx

    Wake-up Type: Power Switch

    SKU Number: Not Specified

    Family: Not Specified

Where it says Serial Number, this is the service tag and I've never needed anything other than that for support.

Tris

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itsec
Level 7

Re: Service Tag & Serial Number location on device

Cool  Nice tip thanks!

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