I need to ask an engineer at a remote site the device details (ie model number/ serial number and service tag) of a webgateway. I think it's a WG-4000.
The engineer doesn't speak very good english so I need to be really precise and clear as to what I am looking for. I don't have physical access to a device at present and am not familiar enough with one to know where this information would be.
Could someone let me know where this info would be and what format it would take e.g.:
serial number: aa0a-aa0a-aa0-aa00
service tag: aa00000000
If you have SSH access you can do
dmidecode|awk '/System Information/,/^$/'
Manufacturer: Secure Computing
Version: Not Specified
Serial Number: xxxxxxxxx
Wake-up Type: Power Switch
SKU Number: Not Specified
Family: Not Specified
Where it says Serial Number, this is the service tag and I've never needed anything other than that for support.