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maitane
Level 7

Serious navigation problems since DAT engine update.

Hello,

Today we´ve read los problemas on the SNS bulletin saying:
*URGENT* McAfee SNS ALERT: DAT 6683 Available; Resolves DAT 6682 Issue

We´ve made the manual engines update and since that moment we´re having very serious problems with our client´s web browsing.
Our appliances are displaying overload alert messages, https is not working and http browsing is extremly slow.

Is anybody else experimenting the same?
Can anybody say something about this?

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4 Replies
jkendzor
Level 9

Re: Serious navigation problems since DAT engine update.

maitane,

please create a new case with Support (either via the Portal or phone) and provide us with a feedback file for the appliance that you're experiencing issues with.

We'll need to see the log files enclosed in the feedback archive to assist further with root cause analysis.

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maitane
Level 7

Re: Serious navigation problems since DAT engine update.

Hi Juergen,

I´ve already created it a few hours ago with a feedback attached and I´m waiting an answer.

I know this is not your responsability but I´ve got some other SR opened and it seems nobody is attending them.

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jkendzor
Level 9

Re: Serious navigation problems since DAT engine update.

If you can provide me with the SR numbers (you can send me a private message) I can help expedite.

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maitane
Level 7

Re: Serious navigation problems since DAT engine update.

Thanks Juergen, I´ve already recieved an answer.

Thanks for your help and sorry.

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