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Reliable Contributor
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Message 1 of 5

SSL Problem with newer version of main release

We have upgraded to 7.5.2.2.0(19971) but we started facing issue for https URLs and it is giving SSL error on client side.After I bypassed those URLs from SSL scanner ruleset it started working.

What can be the problem with newer version?? as earlier URL was running without bypassing from SSL ruleset.

I have noticed  few changes in newer version under policy->SSL client context with CA->Default CA(attached in screenshot) and I think bcoz of these newer options its giving SSL error to client.

Can anyone plz tell me what might be the problem and how to deal with it.

ssl.jpg

4 Replies
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Reliable Contributor
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Message 2 of 5

Re: SSL Problem with newer version of main release

Can anyone plz  update me

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Re: SSL Problem with newer version of main release

Haaris,

Those changes should not affect ssl action. Can you provide a screenshot of the error the client is seeing? If this is urgent, I recommend opening a ticket with support. If you already have a ticket open, feel free to ping me the SR and I will take a look at it.

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Reliable Contributor
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Message 4 of 5

Re: Re: SSL Problem with newer version of main release

Thanks for the reply....

Actually the client is accessing the URL from application for OTP and other things and after upgradation they started facing the problem and the error was related with SSL as told by client, we bypassed those URLs from SSL Scanner and it started working fine.We cant provide the screenshot because we have to replicate the issue which is not possible as it is very critical.

Can you find something if we give you those URLs.May be something with their certificate which newer version doesn't support

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McAfee Employee
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Message 5 of 5

Re: SSL Problem with newer version of main release

Hi Harris,

Please open a case if this issue is critical, nothing in the update should cause your clients to get certificate warnings. It sounds like the SSL scanner CA isnt trusted.

Best Regards,

Jon

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