we often receive the following error message
web gateway 7
Moved to Business > Web Gateway for best support.
This is likley related to the SSL handshake configuration.
I would suggest updating the settings to prevent PODDLE:
All of our Linux servers/appliances have already been patched to prevent POODLE.
Can you send screenshots of the Web Gateway handshake settings as per the guide? The screenshot above seems to indicate otherwise.
Otherwise, let us know the URL that has the problem.
which version is installed on MWG? I remember there was some kind of bug on MWG which should be fixed with actual versions.