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rajjesh
Level 9

SSL HANDSHAKE FAILED ERROR

Hello Team,

We have suddenly getting SSL error on few of clients at one of our customer. They are using MWG version 6.x We have observed that  if  we access a https site on some clients we are getting cert error while on other there is no such error, even though the MWG cert is not installed in the web browser.

Here is an example were even after installing the web washer cert in the browser, still there is SSL HANDSHAKE FAILED ERROR.

Please refer the screenshot.

CERT ERROR 1.png

SSL ERROR 2.png

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4 Replies
pbrickey
Level 11

Re: SSL HANDSHAKE FAILED ERROR

Hi Rajesh,

You'll need to look at a tcpdump for the traffic between the proxy and the server to see the handshake and why it is failing.

What is the URL and any steps needed to reproduce?

-Patrick

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rajjesh
Level 9

Re: SSL HANDSHAKE FAILED ERROR

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pbrickey
Level 11

Re: SSL HANDSHAKE FAILED ERROR

Hi Rajjesh,

I'm not able to reproduce the problem here. What is the exact version of MWG that you are running?

-Patrick

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rajjesh
Level 9

Re: SSL HANDSHAKE FAILED ERROR

Hi Patrick,

the version is 6.9

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