I am looking to add the 'Multi Process Setup' to a WebWasher device (6.8.6), which I assume can only be accomplished via a SSH (port 22) session (i.e. the o/s level). Based on what I have read, one logs in using the 'root' user with a password of the last 8 char of the device's MAC address. The device's physical label and arp -a output provide the samething for this MAC address, however, the device will not accept the last 8 char for the password. I'll assume that sense I receive a login prompt from my SSH connection, that the SSH service is 'on'. The catch 22 being what I have read is one needs to check/change this setting in a file that as far as I know can only be accessed via SSH.
Anyway, I guess my question, is there a way via the GUI or Secure Admin Shell (or other) to fix my SSH access issue (reset password and/or verify the SSH service is active) or is there a 'backdoor' way to gain root access so I can reset the password/etc. so that I have a functional SSH access to implement the Multi Process?
If I don't have ssh access, then how do I gain console access per manual step #1 of the KB? I don't have easy physical access to the appliance, if that is your answer. Which if is, any other suggestions?
This is not possible without physical access for security reasons. This may possibly be done if your appliance has a DRAC and it has been configured (these are offered on WG5000 and WG5500 appliances) which essentially allows for remote console access.