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Message 1 of 4

QR CODE Whatsapp (not load)

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Hello,

I need to release Whatsapp to an Active Directory group. I realized that to "load" the QR CODE, it was necessary to bypass the SSL Scanner cycle. If I do not perform a bypass, the QR CODE image does not appear.

There is no lock on the logs.

ssl1.PNG

How do you release Whatsapp?

The access rule is below the SSL Scanner rules.

The problem is that I am allowed access to everyone in the infrastructure.

Thank You

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McAfee Employee
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Message 4 of 4

Re: QR CODE Whatsapp (not load)

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Hi,

 

Hope you are doing well.

 

Conducted remote session and this is now resolved.

 

Was my reply helpful? If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
 
 
Regards
Alok Sarda

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McAfee Employee
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Message 2 of 4

Re: QR CODE Whatsapp (not load)

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Hi,

 

Hope you are doing well.

 

While accessing WhatsApp through browser , an QR code needs to be scanned.

 

While accessing https://web.whatsapp.com/   QR code is being required which is seen to be working on Web Socket protocol which does not work with SSL Scanner enabled.  You can import our Web Socket handling rule set and add *web.whatsapp.com*  in it

 

 

If you enable SSL Scanner for whatsapp traffic, then it will have issues as in web.whatsapp there is an QR code which first needs to be scanned. Which does not work as it uses web socket protocol. You will have to import web socket rule from rule set library and add URL *web.whatsapp.com* in it.

 

https://kc.mcafee.com/corporate/index?page=content&id=KB84052&locale=en_US

 

 

Was my reply helpful? If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
 
 
Regards
Alok Sarda
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Message 3 of 4

Re: QR CODE Whatsapp (not load)

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Hello, Alok Sarda

Thanks for the reply and help.

I included a rule and was unsuccessful.

whatsapp1a.png

I also tried to enable the server rule and it didn't work.
Blocking occurs in the Block WebSocket rule.

The idea is to allow access to an Active Directory group that finds the authenticated rules.

whatsapp2.PNG

The rules are detailed below.

whatsapp3.PNG

whatsapp4.PNG

In the logs I see the following information.

whatsapp5.PNG

whatsapp6.PNG

Can you help me?

Thank You!

 

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McAfee Employee
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Message 4 of 4

Re: QR CODE Whatsapp (not load)

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Hi,

 

Hope you are doing well.

 

Conducted remote session and this is now resolved.

 

Was my reply helpful? If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
 
 
Regards
Alok Sarda

View solution in original post

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