Problem with connecting to MWG through GUI..

[ahmad.hasan]

Hello..

the size of the log folder is 37G

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[root@SRV75-McAfee log]# cd /opt/mwg/log     

[root@SRV75-McAfee log]# du -s -h

37G    

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so can we increase the size of this folder and change the log file manager settings?

i think they are storing the access log files for 30 days and the log file is reaching 100M each 5 minutes. so i'm sure it is full now..

[asabban · Accepted solution]

Hello,

unfortunately you cannot increase the size of the /opt partition easily. I recommend the following approach:

- Connect with a tool such as WinSCP (www.winscp.com) to the machine

- Download a lot of old log files to a backup location

- Delete the logs from Web Gateway

- Check size with "df -h" again

- You should now have some free space

- Restart Web Gateway

Now you should be able to get into the GUI again.

- Go to the Log File Manager settings

- Check if Auto Pushing and Auto Deletion are enabled

If they are:

We are probably storing too much data locally. We should decrease the amount of logs that is kept locally. We can use Auto Pushing to copy the logs to a remote location, such as an FTP server, a network storage, etc.  We should keep the majority of logs there. Once we push logs away from Web Gateway, it is safe to delete them more often and only keep a couple of days.

If the settings are NOT enabled:

We need to setup a push&delete configuration, which means we push away the logs from Web Gateway to a safe location, and delete them from the local storage. If a lot of logs should be kept, this is the best method.

Plese let me know if that helps you.

Best,

Andre

[ahmad.hasan]

Hi Andre,

Many thanks for you assistance..

yes,, its working well now after deleting some log files..

i changed the number of days of auto deletion to 10 days.

BR,

Ahmad.

[asabban]

Thank you letting us know.

You may want to look into

https://community.mcafee.com/message/199569

This thread shows how to set up MWG to warn you, in case a partition uses more than 90% of disk space.

Best,

Andre

[ahmad.hasan]

Many thanks.

your efforts are appreciated..

[smalldog]

Hi All, i can not connect to MWG that show errors (see attach). Could you help me? Thanks!

[smalldog]

Any ideas for this? how to backup policies and rules from command line? Thanks!

[eelsasser]

I can't tell what the problem is, but it looks similar to when you clone a VM to another instance.

Is this on Vmware? and did you recently move or copy it to a new location?

This creates a .backup file from the command line:

/opt/mwg/bin/mwg-coordinator -B file:in=ACTIVE,out=/opt/mwg/storage/backup_cache/default/mwg.backup

[smalldog]

No, this is on Appliance that working well. I did not change anything, just login and see errors. Thanks!

[asabban]

Can you send the complete output? I am not sure if the yellow warnings cause the error. Is there something in red below or something that sounds more like a hard error, instead of a warning?

Best,

Andre