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Message 11 of 21

Re: Problem with MWG 7 and NTLM-Agent

Hello,

are you running the latest versions of NTLM Agent and MWG7? I am not aware of on-going issues around this area.

Best,

Andre

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Re: Problem with MWG 7 and NTLM-Agent

Yes - we are at MWG 7.1.0.4 and at Agent 1.5.2 build 5878

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Message 13 of 21

Re: Problem with MWG 7 and NTLM-Agent

Thank you for letting us know. Do you see the issue occuring on a regular basis? Is there a specific "trigger" that seems to chop of the usernames, such as special characters, blanks, underscores, etc?

Can you replicate the issue with the "Authentication Test" which shows the groups coming back from the DC?

Did you already file an SR for Support in regards to this topic?

best,

Andre

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Re: Problem with MWG 7 and NTLM-Agent

I happens several times a day with changing users. It is a chop of groups not usernames - when auth fails only "Dom" instead of the full list is returned (in the Auth test). Sometimes it works again after some time sometimes only afetr restart of the NTLM agent.

Yes there is a SR, but no useful feedback by now.

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Re: Problem with MWG 7 and NTLM-Agent

The group names include Umlaute, the truncated name is Domänen-Benützer in full.

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Message 16 of 21

Re: Problem with MWG 7 and NTLM-Agent

Thank you for the information. I have found an entry in out Bug database that talks about the same behaviour, unfortunately it doesn´t seem to have a solution yet.

Are you able to check if MWG shows errors like the one below in the mwg-core.errors.log?

[Auth] [CantInitializeSSLContext] SSL Context could not be initialized

Best,

Andre

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Re: Problem with MWG 7 and NTLM-Agent

No there are no such errors.

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Re: Problem with MWG 7 and NTLM-Agent

Hello Andre,

I have the same problem here, "Dom" instead of "Domänen-Benutzer, Group1, .." , the list of user groups contains only "Dom", which means the group mapping doesn't work anymore. Any suggests how to troubleshoot the issue?

regards

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Re: Problem with MWG 7 and NTLM-Agent

Hi fwmonitor,

McAfee provided us a new version of the Agent which does not have this bug.

Still waiting on the fix for our authentification problem so.

Regards

   Carsten

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Re: Problem with MWG 7 and NTLM-Agent

Hi Carsten,

carsten424 wrote:

Hi fwmonitor,

McAfee provided us a new version of the Agent which does not have this bug.

Still waiting on the fix for our authentification problem so.

Regards

   Carsten

newer then NTLMAgent152-5878.exe ?

BTW, the agents are installed on Win 2008 Server. And we have the WW6, which work with the very same ntlm-agents,where the Auth works, so the group list seems be chopped on MWG7 only.

regards

Pavel

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