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Partial content problem while playing media files on iOS trough Web Gateway

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We had a strange problem whit playing some media files on a iPad which accesses the internet trough Web Gateway.

We found out that the iOS media player on iPad / iPhone does not "accept" the fact that the anti mallware scanner by default removes the range header of a GET request.

If this happens the media player refuses to play the file and instead produces a fuzzy error.

Some technical information regarding this iOS behavior:

http://mobiforge.mobi/developing/story/content-delivery-mobile-devices?dm_switcher=true (see apendix A)

Only way to get it working trough Web Gateway was this:

partial.png

We modified the "remove partial Content" rule in the anti mallware section to only remove the range header when the User angent string does not contain iPad or iPhone.

Hope this helps other people running into this error.

Message was edited by: mark.theeuwes on 9/27/13 9:13:55 AM CDT
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sroering
Level 13

Re: Partial content problem while playing media files on iOS trough Web Gateway

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Thanks for sharing your experience. 

Could you please edit and unmark this thread as a question.

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sroering
Level 13

Re: Partial content problem while playing media files on iOS trough Web Gateway

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Thanks for sharing your experience. 

Could you please edit and unmark this thread as a question.

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