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nashcoop
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Message 1 of 5

On premise - WGCS synchronization errors "errno: 104 - 'Connection reset by peer' on socketfd 8"

We started getting the errors below associated with the dashboard error "Failed to synchronize policy to SaaS (Origin: saas-connector, ID: 3201).  We are running version 9.2.6 on premise.  Manual synchronization works sometimes.

Is anybody familiar with this error, and if so, point me in the right direction to resolving it?

 

[2021-08-26 06:08:07.620 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to query registered connector: could not establish connection'

[2021-08-26 06:23:25.428 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to query registered connector: could not establish connection'

[2021-08-26 06:40:53.526 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection'

[2021-08-26 06:41:19.486 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 06:54:36.606 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to query registered connector: could not establish connection'

[2021-08-26 07:09:54.559 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to query registered connector: could not establish connection'

[2021-08-26 07:27:20.858 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection'

[2021-08-26 07:29:31.479 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 07:31:43.063 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 07:31:50.534 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to create temporary configuration: could not establish connection'

[2021-08-26 07:40:10.801 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to query registered connector: could not establish connection'

[2021-08-26 07:55:27.747 -04:00] [SaaS Connector] [InternalError] 'errno: 104 - 'Connection reset by peer' on socketfd 8 Failed to query registered connector: could not establish connection'

[2021-08-26 08:12:53.951 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection'

[2021-08-26 08:15:04.464 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 08:17:15.553 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 08:19:27.674 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 08:21:40.823 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection Failed to create temporary configuration: could not establish connection'

[2021-08-26 08:27:32.787 -04:00] [SaaS Connector] [InternalError] 'Failed to query registered connector: could not establish connection'

4 Replies
sean_nelson
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Message 2 of 5

Re: On premise - WGCS synchronization errors "errno: 104 - 'Connection reset by peer' on socket

We made an IP change yesterday. Make sure you are able to connect to the three new IPs below.

 

Maintenance alert 56523 posted on 8/25

Affected DNS name: msg.mcafeesaas.com

New/additional IP addresses:

  • 52.33.224.163/32
  • 54.184.236.200/32
  • 54.189.71.97/32
nashcoop
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Message 3 of 5

Re: On premise - WGCS synchronization errors "errno: 104 - 'Connection reset by peer' on socket

Our networking engineer reports that the firewall rule in place allows access to any Internet host from our MWG appliances on TCP port 443, and he doesn't see any blocks going to those three addresses you provided.  I ran tracert to those three addresses on and off of our network and they are timing out after hitting 52.93.1.XX.

Running tracert and ping to 161.69.22.119, and 208.65.146.141 are resolving both on and off of our network.

Re: On premise - WGCS synchronization errors "errno: 104 - 'Connection reset by peer' on socket

The issue should be resolved now, can you please once check at your end

nashcoop
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Message 5 of 5

Re: On premise - WGCS synchronization errors "errno: 104 - 'Connection reset by peer' on socket

No change here.  The first two addresses resolve to ping and tracert inside and outside our network, but the 3 new ones do not.  The errors on our MWG appliance stopped yesterday around 5:30 EST, and ping attempts to msg.mcafeesaas.com respond with 161.69.22.119.

 

161.69.22.119/32
208.65.146.141/32

52.33.224.163/32
54.184.236.200/32
54.189.71.97/32

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