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Level 10

More complete Error.ID listing

Hey Everyone,

Just wondering if anyone has access to a more complete Error.ID listing?

This is what I have available currently:

  1. 14000 - Cannot Load Anti-Malware Engine - This is an error for when the Anti-Malware engine has failed to load.
  2. 14001 - Anti-Malware Engine Overloaded - This is an error that can occur if the AV engine is overloaded and cannot process more requests at this time.
  3. 14002 - Internal Anti-Malware Engine Error - This is for various internal AV errors. When the AV engine is unable to scan a file for some reason.
  4. 15000, 15002, 15004, 15005 - Cannot Load URL Filter - These are various URL filter errors which can happen for different reasons.
  5. 26001 - Cannot Load DLP Filter - This is an error for when you are trying to perform internal DLP and the DLP engine is not able to load.
  6. 16000 - Rule Engine Error - This error occurs when an ICAP server is unavailable.
  7. 16002 - Rule Engine Error - This error occurs when we receive an invalid response from an ICAP server.

Specifically trying to find out if there has been an AV error defined for a full AV queue.


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2 Replies
Level 15

Re: More complete Error.ID listing

Check the online help.

7.4.2 has these in the doc for AVs:

14000  AVError  Error in AntivirusFilter: $reason$. 

14001  AVScanFailedFull  Cannot call McAfee Gateway Anti-Malware engine. All connections in use. 

14002  AVError  Internal error in Anti-Malware filter.

14003  AVError  Timeout occurred while filtering.

14004  AVError  Cannot filter because a special update is performed.

14005  AVError  Scanning failed.

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Level 12

Re: More complete Error.ID listing

Appendix A of the product guide has a section with a full listing of all error codes and a short description of each.  The descriptions are really no more than what you have, but the list is complete.

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