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Missing username in accesslog

Hello, i create authen with ldap with mcafee web gateway. When i check access log i only see username in only few request log. Almost log authentication.username field is blank. How can i log all request with username. 

Thanks a lot

5 Replies
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AaronT
Level 9
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Message 2 of 6

Re: Missing username in accesslog

Is authentication required for all sites?  Any site that you allow without authentication (a stop cycle or stop ruleset prior to the specific rule for authentication) will never authentication the user and the username will be blank

Re: Missing username in accesslog

Yes, authen is require for all site and we don have any site whitelist 

McAfee Employee vkleineh
McAfee Employee
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Message 4 of 6

Re: Missing username in accesslog

Hi,

you can run a rule trace to check if the user name property is filled and if the log is written:

https://community.mcafee.com/t5/Documents/Web-Gateway-Troubleshooting-with-Rule-Engine-Tracing/ta-p/...

 

If you cannot find the cause, I recommend to open a service request with support. 

Re: Missing username in accesslog

Hello, i already check tracing log. With domain i can see username but with uri i cannot see username param. How can i fix it, thank you

McAfee Employee vkleineh
McAfee Employee
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Message 6 of 6

Re: Missing username in accesslog

Hi,

This will need some deeper investigation. Can you please submit a new Service Request to support and upload a feedback file and a rule trace showing the problem. This will show us the policy configuration. 

Thanks

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