cancel
Showing results for 
Search instead for 
Did you mean: 

Missing username in accesslog

Hello, i create authen with ldap with mcafee web gateway. When i check access log i only see username in only few request log. Almost log authentication.username field is blank. How can i log all request with username. 

Thanks a lot

5 Replies
Highlighted
AaronT Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 6

Re: Missing username in accesslog

Is authentication required for all sites?  Any site that you allow without authentication (a stop cycle or stop ruleset prior to the specific rule for authentication) will never authentication the user and the username will be blank

Re: Missing username in accesslog

Yes, authen is require for all site and we don have any site whitelist 

vkleineh McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 6

Re: Missing username in accesslog

Hi,

you can run a rule trace to check if the user name property is filled and if the log is written:

https://community.mcafee.com/t5/Documents/Web-Gateway-Troubleshooting-with-Rule-Engine-Tracing/ta-p/...

 

If you cannot find the cause, I recommend to open a service request with support. 

Re: Missing username in accesslog

Hello, i already check tracing log. With domain i can see username but with uri i cannot see username param. How can i fix it, thank you

vkleineh McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: Missing username in accesslog

Hi,

This will need some deeper investigation. Can you please submit a new Service Request to support and upload a feedback file and a rule trace showing the problem. This will show us the policy configuration. 

Thanks

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community