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mikrotik
Level 10

McAfee Web Gateway virtual appliance not updating

Greetings!

Dear Friends,

We have MWG virtual appliance which is not updating its repository from internet. Please find in attached picture and logs.

How can we sure our MWG has internet access since we have already configured DNS, Gateway correctly? (There is no interface in virtual appliance (only DOS/ command line) therefore how to be sure the system has internet access?)

Thank You!

Best Regards,



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2 Replies
mikrotik
Level 10

Re: McAfee Web Gateway virtual appliance not updating

Any Update?

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McAfee Employee

Re: McAfee Web Gateway virtual appliance not updating

From the logs (last line of your log) you learn that MWG cannot look up: [2015-12-04 18:57:50.419 +00:00] Cannot lookup host: tau.mcafee.com, it will be ignored.

That is bad, as this server is part of the update server infrastrucutre.

Go to troubleshooting > Network Tools

Enter tau.mcafee.com, click nslookup.

I think it won't resolve.

Check you DNS on the appliance. Pick the DNS servers you entered (if any) and try pining them.

If you cannot ping any, you have found your problem.

Michael

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