the case in general
the customer have 3 appliances
7.2 , 7.4,7.6 versions
3 appliances together in a central management
7.2 and 7.4 work as HA
but 7.6 work as a proxy and the customer not using it
its just for urgent case (backup)
7.6 cant take a licence i delete it from a central management and upgrade the RAM after that i try to open the interface i cant, the massage rest interface and try again i do it but the same thing
after i check the service, the core service cannot be starting
so what i can do i hope to do not re image
plz , its urgent case i open a ticket but i want a fast response
the feedback file attached
I would recommend to remove the feedback file from this post and wait for the information from support.
If it is urgent, please call support.
A feedback file contains sensitive data and should therefore not be posted into the community.
Please also note that due to https://community.mcafee.com/docs/DOC-4823#jive_content_id_Prerequisites you should ensure that all Proxy in the Central management should run the same version.
A central management with 7.2, 7.4 and 7.6 will not work.
"A central management with 7.2, 7.4 and 7.6 will not work." -> E.g. 7.4.1 moved the location where the license file is stored in the storage... which could be the cause of what you see. Katarina is correct: you should not run versions with such a huge difference in version numbers in a cluster. That's really a bad idea.