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Level 7

McAfee Web Gateway No Authorization, username is not found from child domain. After 15 minutes its working again


We're using McAfee Web Gateway 6.8.6 build 6257 in cluster mode.

Both appliances are member of and have a OK status to the Domain Controller.

In our root domain we have placed the McAfee WebGateways

We're having 3 child domains, for example, and

The problem is that sporadic users from can not get to the internet.

They get the following message.

[No Authorization]

See the picture below.


Then after 15 minutes the problem disappears and users can go to the internet again.

The other domains having no problems.

Any idea?

Is there detailed debugging information in the appliance I can see?

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