MWG7 Download of GTI web database failed

[RayP]

Hi All,

A few times a day we see the following errors:

Download of GTI web database TS-Engine=2.0.6.01 | TS-Database=33227 failed for node: <node nr> (Origin: Updater)

Download of GTI web database TS-Engine=2.0.6.01 | TS-Database=33226 failed for node: <node nr> (Origin: Updater)

Download of GTI web database TS-Engine=2.0.6.01 | TS-Database=33223 failed for node: <node nr> (Origin: Updater)

Where the TS-Database numer is always different.

Eventually the TS-Database is download correctly.

In the update log we see:

[2012-04-1813:11:19.665 +02:00] SSL handshake with host: https://wpm.webwasher.comsuccessful!

[2012-04-1813:11:20.616 +02:00] Update server sent update-id: 32EEA2C3C0

[2012-04-1813:11:20.616 +02:00] Status: No update available. Code 11 for productSubscribed Listcatalog for node: 44454C4C-3200-1053-8053-B2C04F564B31(mwg hostname)

[2012-04-1813:11:20.617 +02:00] Status: No update available. Code 11 for product McAfeeGateway Anti-Malware for node: 44454C4C-3200-1053-8053-B2C04F564B31(mwg hostname)

[2012-04-1813:11:20.617 +02:00] Status: No update available. Code 11 for product Avira fornode: 44454C4C-3200-1053-8053-B2C04F564B31 (mwg hostname)

[2012-04-1813:11:20.617 +02:00] Status: Update available. Code 10 for product GTI webdatabase for node: 44454C4C-3200-1053-8053-B2C04F564B31 (mwg hostname)

[2012-04-1813:11:20.617 +02:00] urlfilter Version:TS-Engine=2.0.6.01|TS-Database=33226

[2012-04-1813:11:20.617 +02:00] Status: No update available. Code 11 for product McAfeeGateway Application Control for node: 44454C4C-3200-1053-8053-B2C04F564B31(cos1nw1003)

[2012-04-1813:11:20.617 +02:00] Start to download files for following nodes:44454C4C-3200-1053-8053-B2C04F564B31

[2012-04-1813:11:20.617 +02:00] Download files for product: GTI web database

[2012-04-1813:11:20.618 +02:00] Version:TS-Engine=2.0.6.01|TS-Database=33227

[2012-04-1813:11:21.116 +02:00] Failed to download file:sfcontrol.33227from:updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227

[2012-04-1813:11:21.118 +02:00] ===========Update Process finished===========

Used version: Mcafee Web Gateway 7.1.6.1.0  (12742)

Regards,

Ray

[asabban]

Hi Ray,

I checked the request on the update server, but from what I see it looks like we have provided the correct download links to MWG and MWG started to download the file. Can you check the coordinator log at the same time and see if there is any error logged there?

Best,

Andre

[RayP]

Hi andre,

Here's the coordinator log at the same time:

[2012-04-18 13:11:20.970 +02:00] [Coordinator] [UpdateProcessDownloadFailedBadCode] Failed to download file: 'updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227', while host: 'mwg-update.mcafee.com' sent back HTTP-Code: '404'.   [CHTTPUpdateClient::DownloadFile]

[2012-04-18 13:11:21.116 +02:00] [Coordinator] [UpdateProcessDownloadFailedBadCode] Failed to download file: 'updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227', while host: 'mwg-update.mcafee.com' sent back HTTP-Code: '404'.   [CHTTPUpdateClient::DownloadFile]

[2012-04-18 13:11:21.116 +02:00] [Coordinator] [UpdateProcessDownloadFileFailed] Failed to download file: 'updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227'.   [CClusterUpdater::DownloadUpdateFiles]

[2012-04-18 13:11:21.118 +02:00] [Coordinator] [UpdateProcessUpdateFailed] Product 'Product: GTI web database; Type: xl; Status: update_failed; Old Version: TS-Engine=2.0.6.01|TS-Database=33226; New Version: TS-Engine=2.0.6.01|TS-Database=33226; ' failed to update on node 44454C4C-3200-1053-8053-B2C04F564B31 (mwg hostname).   [CClusterUpdater::WriteFinishedToLog]

[asabban · Accepted solution]

Hi Ray,

okay, thank you for the information. From a first analysis it looks like one of the caches in the CDN which hosts the file may have a problem. Usually it should not give a 404 back to you. I will contact you offline for further troubleshooting.

Best,

Andre