cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 4

MWG7 Download of GTI web database failed

Jump to solution

Hi All,

A few times a day we see the following errors:

Download of GTI web database TS-Engine=2.0.6.01 | TS-Database=33227 failed for node: <node nr> (Origin: Updater)

Download of GTI web database TS-Engine=2.0.6.01 | TS-Database=33226 failed for node: <node nr> (Origin: Updater)

Download of GTI web database TS-Engine=2.0.6.01 | TS-Database=33223 failed for node: <node nr> (Origin: Updater)

Where the TS-Database numer is always different.

Eventually the TS-Database is download correctly.

In the update log we see:

[2012-04-1813:11:19.665 +02:00] SSL handshake with host: https://wpm.webwasher.comsuccessful!

[2012-04-1813:11:20.616 +02:00] Update server sent update-id: 32EEA2C3C0

[2012-04-1813:11:20.616 +02:00] Status: No update available. Code 11 for productSubscribed Listcatalog for node: 44454C4C-3200-1053-8053-B2C04F564B31(mwg hostname)

[2012-04-1813:11:20.617 +02:00] Status: No update available. Code 11 for product McAfeeGateway Anti-Malware for node: 44454C4C-3200-1053-8053-B2C04F564B31(mwg hostname)

[2012-04-1813:11:20.617 +02:00] Status: No update available. Code 11 for product Avira fornode: 44454C4C-3200-1053-8053-B2C04F564B31 (mwg hostname)

[2012-04-1813:11:20.617 +02:00] Status: Update available. Code 10 for product GTI webdatabase for node: 44454C4C-3200-1053-8053-B2C04F564B31 (mwg hostname)

[2012-04-1813:11:20.617 +02:00] urlfilter Version:TS-Engine=2.0.6.01|TS-Database=33226

[2012-04-1813:11:20.617 +02:00] Status: No update available. Code 11 for product McAfeeGateway Application Control for node: 44454C4C-3200-1053-8053-B2C04F564B31(cos1nw1003)

[2012-04-1813:11:20.617 +02:00] Start to download files for following nodes:44454C4C-3200-1053-8053-B2C04F564B31

[2012-04-1813:11:20.617 +02:00] Download files for product: GTI web database

[2012-04-1813:11:20.618 +02:00] Version:TS-Engine=2.0.6.01|TS-Database=33227

[2012-04-1813:11:21.116 +02:00] Failed to download file:sfcontrol.33227from:updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227

[2012-04-1813:11:21.118 +02:00] ===========Update Process finished===========

Used version: Mcafee Web Gateway 7.1.6.1.0  (12742)

Regards,

Ray

1 Solution

Accepted Solutions
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: MWG7 Download of GTI web database failed

Jump to solution

Hi Ray,

okay, thank you for the information. From a first analysis it looks like one of the caches in the CDN which hosts the file may have a problem. Usually it should not give a 404 back to you. I will contact you offline for further troubleshooting.

Best,

Andre

View solution in original post

3 Replies
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: MWG7 Download of GTI web database failed

Jump to solution

Hi Ray,

I checked the request on the update server, but from what I see it looks like we have provided the correct download links to MWG and MWG started to download the file. Can you check the coordinator log at the same time and see if there is any error logged there?

Best,

Andre

Level 7
Report Inappropriate Content
Message 3 of 4

Re: MWG7 Download of GTI web database failed

Jump to solution

Hi andre,

Here's the coordinator log at the same time:

[2012-04-18 13:11:20.970 +02:00] [Coordinator] [UpdateProcessDownloadFailedBadCode] Failed to download file: 'updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227', while host: 'mwg-update.mcafee.com' sent back HTTP-Code: '404'.   [CHTTPUpdateClient::DownloadFile]

[2012-04-18 13:11:21.116 +02:00] [Coordinator] [UpdateProcessDownloadFailedBadCode] Failed to download file: 'updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227', while host: 'mwg-update.mcafee.com' sent back HTTP-Code: '404'.   [CHTTPUpdateClient::DownloadFile]

[2012-04-18 13:11:21.116 +02:00] [Coordinator] [UpdateProcessDownloadFileFailed] Failed to download file: 'updates/urlfilter/lists-smartfilter-xl/33227/15250161a5df4ca236a05c9f3f08cc8b/sfcontrol.33227'.   [CClusterUpdater::DownloadUpdateFiles]

[2012-04-18 13:11:21.118 +02:00] [Coordinator] [UpdateProcessUpdateFailed] Product 'Product: GTI web database; Type: xl; Status: update_failed; Old Version: TS-Engine=2.0.6.01|TS-Database=33226; New Version: TS-Engine=2.0.6.01|TS-Database=33226; ' failed to update on node 44454C4C-3200-1053-8053-B2C04F564B31 (mwg hostname).   [CClusterUpdater::WriteFinishedToLog]

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: MWG7 Download of GTI web database failed

Jump to solution

Hi Ray,

okay, thank you for the information. From a first analysis it looks like one of the caches in the CDN which hosts the file may have a problem. Usually it should not give a 404 back to you. I will contact you offline for further troubleshooting.

Best,

Andre

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community