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MWG4000 & Office365 Install

Hello All,

Recently received a hand by the community in getting the MWG4000 device to work by adding the appropriate ports into the settings. Since then all the policies and etc have been working as intended. The only issue that has come up to this point is when a user goes to download an Office365 update and proceeds to install the file once downloaded they get an error, 'error code 12002-4' This seems to only be an issue when it goes to install, the download portion of the process doesn't seem to have any issues.

I know multiple white-list wild card entries are in place for office, office365, Microsoft, but it is still giving the error.

MWG - Version  -

Any direction to look would greatly be appreciated.

Thank you

1 Reply

Re: MWG4000 & Office365 Install


Did you trace the problem in troubleshooting place?

ePO Support Center Plug-in
Check out the new ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.