Hello to the community,
We had implemented in a lab a few years ago a rule set to allow users to access websites with certificate issues by clicking on the agree button. Doing that activated a time quota, which had a set amount for days, weeks and months.
We imported this rule, which we had exported at that time, and we're trying to get it to work again, but the result is that the quota is always evaluated as expired (traffic is never considered "IsActivationRequest"). Another co-worker who was testing also reported being redirected directly, never seeing the template warning page.
Any way we can make the ActivationRequest equals true, so we can start configuring this ruleset?
We thank in advance anyone who may provide attention and support to this request.
were you able to create a rule engine trace when clicking the "Activate" button? When hitting this button the browser calls a specific URL, which runs in to the rule engine and is identified as "IsActivationRequest = True".
When this request leaves the rule engine without being blocked the quota session is started.
So the first thing to do should be a rule engine trace, so we can have a look. Generally I am not aware of any changes that should prevent you from using this functionality again.
Thanks for your reply! And sorry for the delayed response, got stuck with another project.
By rule engine trace you mean a rule where the event is "Enable RuleEngine Tracing", like this?
If so, should I upload the tracing files here?
The thing is, we're not being able to make the "button" or the redirecting template page appear at all, only the quota exceeded template.
yes, it works by event or (more easily) using the "Rule Tracing Central" feature in the troubleshooting area. Just type in your IP, hit the button and replicate the issue.
It is exactly the request that immediately is answered with the "expired" screen I would like to look at. Additionally a feedback would be required so I can see the rules.
I recommend to create both and file an SR, then share the SR number with me so I can have a look at the data.
Thank you for your support! I've opened the SR as per instructions, under # 4-21394231471. I've included the rule tracing files and feedback files for both appliances.
MWG version is actually 9.2.2 on our internal lab which we'll be using to test this. Version 8 is the scenario on our customer, which we're replicating on our lab.
We'll follow up on the request then, Thank you!