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mike18
Level 7

MWG low memory error and DNS not working

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Hi Everyone,

Seems our MWG is not sending DNS request outside.

When i try to open website it says The host not resolvable

It stopped working and we had to reboot the device to fix the issue.

Does anyone know why this happened?

Regards

Mike

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1 Solution

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asabban
Level 17

Re: MWG low memory error and DNS not working

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Are you running MWG on VMWare or physical hardware?

If such issues occur you need to take a feedback to gather all information that are required by support to troubleshoot the problem. The feedback can be taken from the UI -> Troubleshooting tab -> Feedback. If the UI is no longer working you can connect via SSH and run the feedback script from command line. Please make sure you create a feedback in case the issue occurs again before you reboot.

Best,

Andre

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3 Replies
asabban
Level 17

Re: MWG low memory error and DNS not working

Jump to solution

Are you running MWG on VMWare or physical hardware?

If such issues occur you need to take a feedback to gather all information that are required by support to troubleshoot the problem. The feedback can be taken from the UI -> Troubleshooting tab -> Feedback. If the UI is no longer working you can connect via SSH and run the feedback script from command line. Please make sure you create a feedback in case the issue occurs again before you reboot.

Best,

Andre

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mike18
Level 7

Re: MWG low memory error and DNS not working

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Hi Andre,

We have MWG as physical device.

Yes i do see the feedback option.

I have this option checked

Puase running MWG and create a backtrace.

So this feedback file only support can analyze it?

Regards

Mike

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mike18
Level 7

Re: MWG low memory error and DNS not working

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MAny thanks Andre.

Mike

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