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tim.skopnik
Level 7

MWG: Avira engine fails with error 25

Symptoms:

o Big Download fails

o mwg-core-errors:

[2017-08-10 09:28:21.174 +02:00] [AV] [AVError] Error in AntivirusFilter: 'Call to external Anti-Malware engine provided error: kExFuResError ([URL])'.

o mwg-antimalware.errors:

[2017-08-10 09:28:21.170 +02:00] [Anti-Malware Engine] [AviraScanFailed] Avira: failed to scan [FILE] - error code 25 (0,30,1033)

What is the reason for Avira failing with error Code 25?

Greetings,

Tim Skopnik

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6 Replies
McAfee Employee

Re: MWG: Avira engine fails with error 25

Hi Tim,

Error code 25 means that the Avira engine hit a maximum size (file was 1033mb). In the AV settings you might be able to adjust the Avira max size to a larger number if you want:

Otherwise you could create a size based exclusion for larger files (more common), see here: for examples.

Best Regards,

Jon

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ivherrma
Level 7

Re: MWG: Avira engine fails with error 25

is there a list of those error codes? We have an issue with some downloads and avira, too but with a different error code:

[2017-08-09 05:15:02.725 +02:00] [Anti-Malware Engine] [AviraScanFailed] Avira: failed to scan '$FILE' - error code 163 (4,30,2)

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McAfee Employee

Re: MWG: Avira engine fails with error 25

Hi

Please have a look at the following KB article:

https://kb.mcafee.com/agent/index?page=content&id=KB86698

Regards,

Marcel

ivherrma
Level 7

Re: MWG: Avira engine fails with error 25

Hi Marcel and Jon,

great, thank you!

The magnificent Knowledge Base... lo and behold!

Best Regards,

Ivo

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McAfee Employee

Re: MWG: Avira engine fails with error 25

Marcel's link has a list of all the error codes. In case you arent registered, it means:

163 = Not all archive contents could be extracted

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tim.skopnik
Level 7

Re: MWG: Avira engine fails with error 25

Hi, Jon!

Thanx for your reply!

... but why did i have to open a thread here to get this Information - i searched KB and google quite a bit before ...

cu. Tim

Thanx to Marcel too!

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