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jspanitz
Level 7

MWG 7.3 Blocking Quicktime Popup Prompt on Apple.com

If you navigate to this URL: http://store.apple.com/us_smb_78313/business-center/test-your-setup what should happen is a popup should show up if you do not have quicktime installed, asking if you want to install it.  What we are seeing is that the popup does not show up and you just get a page with a placeholder for video.

Any idea how we get this working?

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5 Replies
sroering
Level 13

Re: MWG 7.3 Blocking Quicktime Popup Prompt on Apple.com

Could be anything. Without knowledge of your ruleset, it would be difficult to know.  If you have 7.3.2+, what do you see in the rule engine trace?  If older, check your access log for blocks. 

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jspanitz
Level 7

Re: MWG 7.3 Blocking Quicktime Popup Prompt on Apple.com

Just shows success but seems to indicate composite opener.

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sroering
Level 13

Re: MWG 7.3 Blocking Quicktime Popup Prompt on Apple.com

looks like the pop-up is generated from a javascript originating from edgesuite.net.  Focus on requests to that domain.

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jspanitz
Level 7

Re: MWG 7.3 Blocking Quicktime Popup Prompt on Apple.com

Opened a support ticket as this is over our heads.  So more feedback, packet captures and rule traces oh yeah!

sroering
Level 13

Re: MWG 7.3 Blocking Quicktime Popup Prompt on Apple.com

Thanks. With the data it will be much easier for us to troubleshoot.

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