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jspanitz
Level 7

MWG 6.9 Adobe Flash Download Error

When attempting to download the file from this URL - http://aihdownload.adobe.com/bin/install_flashplayer11x64ax_gtbd_aih.exe we get:

McAfee Web Gateway

Notification

McAfee Web Gateway Internal Error

McAfee Web Gateway encountered an internal program error while handling your request ("http://aihdownload.adobe.com/bin/install_flashplayer11x64ax_gtbd_aih.exe").
Please verify that your request is valid and try again.

If the error still occurs, please ask your administrator to contact the McAfee Web Gateway Support Team.


generated 21/Nov/2011:11:22:25 -0500 by webgateway (McAfee Web Gateway 6.9.0 Build 11735 - [4])

Any ideas before we open a ticket?

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2 Replies
asabban
Level 17

Re: MWG 6.9 Adobe Flash Download Error

Hello,

it would be interesting to see if the errors log shows anything. This looks like an unusual error. I quickly tried to download the file through a lab MWG 6.9 and it worked pretty fine. I think this needs some more investigation.

Maybe someone else can try to download the file, so we can see if this issue is specific to your environment.

Best,

Andre

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McAfee Employee

Re: MWG 6.9 Adobe Flash Download Error

Yep - comes through as expected here.

I suggest talking to support as these internal errors, ca come through multiple things, e.g. url filter pattern broken, library not initialized, etc....

Michael

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