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MWG 6.8.7 Build 8378 - Harddisk full

Hello,

in the error-Logfile I see this message:

[23/Feb/2011:00:30:14 +0100] Could not write data to temporary file storage (i.e. no disk space left or file size exceeds 2 GB on a platform which does not support it. Filename: ''.

Analysing the system i can see the harddisk is nearly full coz there is a big file (197GB) in /opt/webwasher-csm/tmp/webwasher-wwasher/

[root@dmz-webgw1 webwasher-wwasher]# ls -lisah

total 201G

150146  12K drwxr-xr-x 2 wwasher wwasher  12K Feb 23 07:15 .

149285 4.0K drwxr-xr-x 3 wwasher wwasher 4.0K Sep  6 15:43 ..

151578  33M -rw-r--r-- 1 wwasher wwasher  33M Feb 23 07:15 ww_0wxs6UYaS2bpTxL5_67099568_0.tmp

151549 197G -rw-r--r-- 1 wwasher wwasher 197G Feb 23 07:15 ww_2eFK42B4GWSUohtC_69860272_0.tmp

151559 3.1M -rw-r--r-- 1 wwasher wwasher 3.1M Feb 23 07:15 ww_4FTPx85fwp4rV7VK_-2109293648_0.tmp

151540 3.1M -rw-r--r-- 1 wwasher wwasher 3.1M Feb 23 07:15 ww_AMjKKyPIHd9giyJq_96910256_0.tmp

151561 3.1M -rw-r--r-- 1 wwasher wwasher 3.1M Feb 23 07:15 ww_EBXN2PzeNzf9BfbU_78732208_0.tmp

151566 3.1M -rw-r--r-- 1 wwasher wwasher 3.1M Feb 23 07:15 ww_Ga2uvwbizZZq8kvP_37137328_0.tmp

151598  33M -rw-r--r-- 1 wwasher wwasher  33M Feb 23 07:15 ww_S96Db8hvDYLk5PQN_131251120_0.tmp

151571 3.8M -rw-r--r-- 1 wwasher wwasher 3.8M Feb 23 07:15 ww_VrN1gQayvmgpHixK_56187824_0.tmp

151562 3.1M -rw-r--r-- 1 wwasher wwasher 3.1M Feb 23 07:15 ww_VymAzuOPtYH63WiH_-2041578576_0.tmp

151593 2.0G -rw-r--r-- 1 wwasher wwasher 2.0G Feb 23 07:15 ww_Z9MMHsXq4q8C44R3_-1430176848_0.tmp

151503 3.1M -rw-r--r-- 1 wwasher wwasher 3.1M Feb 23 07:15 ww_fkAciJdC9tJW2Hbo_35552176_0.tmp

151574  34M -rw-r--r-- 1 wwasher wwasher  34M Feb 23 07:15 ww_nngpndG8AsXu5xaB_102947760_0.tmp

151536  34M -rw-r--r-- 1 wwasher wwasher  34M Feb 23 07:15 ww_opYLoVyNU3dFa9zE_58182576_0.tmp

151601 3.8M -rw-r--r-- 1 wwasher wwasher 3.8M Feb 23 07:15 ww_tZc0BReAGghHbO3O_125103024_0.tmp

151583 2.0G -rw-r--r-- 1 wwasher wwasher 2.0G Feb 23 07:15 ww_xtodXbgU85WNlhv3_75647920_0.tmp

After rebooting the system the files are deleted and there is enough free space.

When opening URL () the error occurs again.

Can anyone please test this URL?

Any ideas how to prevent this error of getting a full harddisk?

Thanks in advance.

on 23.02.11 08:28:22 MEZ

Message was edited by: ajacobs to remove URL on 2/28/11 8:03:38 AM CST
5 Replies
Reliable Contributor asabban
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Message 2 of 6

MWG 6.8.7 Build 8378 - Harddisk full

This sounds like the 197 GB file is an object Webwasher tries to download and filter, but this object never ends, which causes Webwasher to write files to the disk until it is full.

This has to be analyzed by support and most likely fixed by engineering. Please file a Service Request with support.

Thanks,

Andre

MWG 6.8.7 Build 8378 - Harddisk full

Okay, i opened service request #<3-1416610501>

MWG 6.8.7 Build 8378 - Harddisk full

We got answer from support that this behavior is normal.

This answer does not satisfy me, coz Webgateway will stop working when downloading such a corrupt file.

Maybe one of the McAfee Supporters here in the community can take a look on the request and offer help?

Reliable Contributor asabban
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Message 5 of 6

MWG 6.8.7 Build 8378 - Harddisk full

Let me have a look.

Best,

Andre

Reliable Contributor asabban
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Message 6 of 6

MWG 6.8.7 Build 8378 - Harddisk full

I took a look into the issue and it seems that the Webserver has a serious malfunction, delivering the same data in an endless loop. We are trying to get the complete file and filter it, which causes some kind of an infinite loop waiting for the file to complete. I have escalated this issue to our engineering to have a look what countermeasures should be taken.

For the moment you can bypass of block the URL to avoid this issue to occur.

Best,

Andre