cancel
Showing results for 
Search instead for 
Did you mean: 
kbolt
Level 10
Report Inappropriate Content
Message 1 of 4

MCP Is Sending No Headers

Jump to solution

Hello. Slight emergency. MCP is not sending any auth headers to appliance. Getting "McAfee Web Gateway has  blocked your request because you have not been authorized and authorization is required" block page. Tcpdumps show that the test machine (with MCP installed and a policy telling traffic to always go to proxy) is not sending any headers as shown in image. I know the policy is correct as i copied it from a working one within epo and i did the customer info xml over multiple times. Why is this happening?

no headers mcp.JPG

1 Solution

Accepted Solutions
Highlighted
kbolt
Level 10
Report Inappropriate Content
Message 2 of 4

Re: MCP Is Sending No Headers

Jump to solution

Apparently Customer ID should NOT have the underscore character in it. I removed all non-alphanumeric characters from both the Customer ID and password and did the entire xml import over and things are back to normal. I didn't see such stipulations in documentation.

3 Replies
Highlighted
kbolt
Level 10
Report Inappropriate Content
Message 2 of 4

Re: MCP Is Sending No Headers

Jump to solution

Apparently Customer ID should NOT have the underscore character in it. I removed all non-alphanumeric characters from both the Customer ID and password and did the entire xml import over and things are back to normal. I didn't see such stipulations in documentation.

McAfee Employee jscholte
McAfee Employee
Report Inappropriate Content
Message 3 of 4

Re: MCP Is Sending No Headers

Jump to solution

Yeah, the customer ID should only have numbers in it.

If you're using MWG in hybrid mode, we would have set the customer ID for you (because you'd get the XML from us).

Best Regards,

Jon

kbolt
Level 10
Report Inappropriate Content
Message 4 of 4

Re: MCP Is Sending No Headers

Jump to solution

Ah, I see. I found that out the hard way, unfortunately.

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center