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jogvan
Level 8

Live messenger and McAfee Web Gateway 6.8.6 build 5788

Hello,

How can it be that Live Messenger is block by a McAfee Web Gateway 6.8.6 build 5788, which has a default configuration.

Does anybody know how to make it work?

Best regards

Jogvan

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9 Replies
asabban
Level 17

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

As far as I remember some settings are required on MWG in a default configuration in order to have Live Messenger working. I just gave it a quick try with Live Messenger 2009 and I had to put in two Whitelist Entries:

String: gateway.messenger.hotmail.com/gateway/gateway.dll

Web: Any URL

Disable: Media Type Filter

and

String: http://64.4.34.*/gateway/gateway.dll

Web: Any URL

Disable: Media Type Filter

It may be possible that the IP range for the second entry differs from country to country. You may try to use

http://*/gateway/gateway.dll

instead.

If this does not help I think we should file a Service Request on http://mysupport.mcafee.com to allowo us to dig deeper.

best,

Andre

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jogvan
Level 8

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

We haven't configure the certificate stuff in the box yet. So we just disabled the https scanning and then we where able to get Live Messenger to work.

Message was edited by: jogvan on 11/17/09 4:34 AM
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jogvan
Level 8

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

youtube.com is also an issue. So there are pretty many issues with a default installation of McAfee Web Gateway.

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asabban
Level 17

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

The default configuration is designed to have a good compromise and suite as many customer needs as possible. It of course won't fit every environment, so some tweaking is usually required, especially when MWG is introduced into a network where so far no Content-Filtering has been applied.

To assist you in setting up MWG to perfectly suite your needs you have access to various Resources at McAfee, such as Technical Support who will assist with technical queries or Sales who are able to organize an on-site visit to help you setting up MWG and provide you with some basic training as well.

If you want to use the Community to have the Youtube issue fixed, you probbaly may want to provide us with further details about what exactly is going wrong.

Best,

Andre

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jogvan
Level 8

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

I ahve attached a screen dump how Youtube looks, when routed throug the McAfee Web Gateway box.

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asabban
Level 17

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

This somehow looks like the original youtube.com page is allowed, but loading the images is somehow blocked. without knowing your configuration, can you have a look if the Category "Content Server" is allowed?

Youtube.com itself is listed as Streaming Media, but the images are loaded from a Content Server ytimg.com, which may be blocked within your configuration. If this is allowed you may try to copy the URL of one of the images and put it into the address bar of your browser. This should give you a full MWG error message which may help us to find the issue.

Best,

Andre

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jogvan
Level 8

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

If I copy one of the url's to the browser, the url is blocked:

Your request to URL "http://i4.ytimg.com/vi/_Z9TaSH7LMg/default.jpg" has been blocked by TrustedSource. The Web reputation score of this URL is 25, which is not allowed by your administrator at this time.

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jogvan
Level 8

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

It's http://i2.ytimg.com which has a bad reputation

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jogvan
Level 8

Re: Live messenger and McAfee Web Gateway 6.8.6 build 5788

I have figured it out.

It's Bad Reputation Filter which blockes the images on Youtube and it's Advertising Fitlers which blocks the streaming

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