cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LDAP Authentication error..

Hello..

i have MWG 7.1

i made the required configuration for the LDAP under policy settings. i can see that the LDAP connected successfully at the dashboard.

the problem is when a user opens a browser and enter his credentials, the authentication page appears again..

if someone faced this problem before, please give me an advice.

regards.

3 Replies
asabban
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: LDAP Authentication error..

Hello,

I suspect that authentication or authorization fail, most likely because the LDAP configuration needs some more adjustments. When MWG successfully connect to the LDAP server, this does not mean that authentication and/or authorization work.

Did you use the "authentication test" in the LDAP settings to verify your configuration with a test user?

Maybe you can share some more details about your LDAP setup and rules for authentication to allow us to better understand what the issue is.

Best,

Andre

rajjesh
Level 9
Report Inappropriate Content
Message 3 of 4

Re: LDAP Authentication error..

Hello Andre,

We are facing the same issue. Please let me know what details do you require.

we are ruuning short of time. Immediate reply is appreciated.

jscholte
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: LDAP Authentication error..

Hi Rajjesh,

I would suggest opening a case with a tcpdump.

To perform a tcpdump go to Troubleshooting > Packet tracing, then enter '-s0 -i any' as the CLI parameters. Click "tcpdump start", reproduce the issue (please only have the tcpdump running for less that 30 seconds), click "tcpdump stop", then send the resulting file to support ticket.

Please also include the client IP you tested from when reproducing the issue and also a feedback file.

Disclaimer: Do not post it here as it could contain sensative information.

Best,

Jon

Message was edited by: jscholte -- spelling on 12/21/12 12:15:59 PM CST
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community