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apellepa
Level 8

Issue with appliance

Today, at night (near 23:40 and 0:17) one of appliances stop processing users request (users see forbidden page).

This situation periodically repeated (as i remember - third case).

Reboot of appliance is solve problem.

Any ideas ?

PS. Support ticket has been created.

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4 Replies
McAfee Employee

Re: Issue with appliance

Any comments in the error.log file? Which version MWG 6 or 7?

thanks,

Michael

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apellepa
Level 8

Re: Issue with appliance

No, error.log - is clear.

Version 6.8.7.

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pedro.tavares
Level 10

Re: Issue with appliance

I've seen this appening because of two diffrent situations:

1st. The appiances stopped contacting the domain controllers therefore not authentication occoured and it had the mapping option to block connections. (if no mapping occured)

2st. The av. engine had a problem...... but I have no more info on this one.

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apellepa
Level 8

Re: Issue with appliance

We have 3 different auth method:

1. access to some urls - without of authorization

2. access from some ip - by ip address

3. By AD

So i think that the second situation is more realistic but this is very bad - appliances must work 24x7.

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