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paladin385
Level 7

Image Links in Outlook

I have a problem with displaying Images in email messages in Outlook. Pictures are blocked because they have external URL (for example: http://www.igroup-intl.com/Images/McAfee/Comms/banner2.jpg). Image URLs are mainly Uncategorized, and i have a rule that blocks uncategorized URLs.  How can i add Microsoft Outlook as an exception in rule criteria?

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2 Replies
asabban
Level 17

Re: Image Links in Outlook

Hello,

the best way would be to check if Outlook uses a specific User-Agent which we could use. If you look at the access.log, the User-Agent should be logged. Can you check if it is different from a normal Internet Explorer request?

Best,

Andre

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paladin385
Level 7

Re: Image Links in Outlook

Hello,

The name of Outlook User Agent Is "MSoffice 12". I have added a criteria for my rule that blocks uncatogorized URLs (and

-> Property= "Header.Request.Get(String) > Parameter  "User-Agent" -> Operator="does not match" -> Parameter= Value : *MSOffice* ). This rule now does not block URL links inside email messages.

rule.png

Thanks for you help.

Regards,

Slavko

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