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czhong
Level 7

How to troubleshooting: Webgateway did not send data to EPO in past 10+ days

Webgateway:  7.2

EPO :  4.6

already add webgateway into epo, Webgateway did not send data to EPO from 7/23(we do have data before 7/23 in EPO dashborad).

if there's anywhere I could check/troubleshooting?

use "test connection" from EPO console, it works fine with sucessful result.

Will webgateway upload to EPO console or EPO takes the information through the communcation port?

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2 Replies

Re: How to troubleshooting: Webgateway did not send data to EPO in past 10+ days

I had the same problem in the past days. You can check in the ePO Interface.

Go to Email and Web Gateway where your registered appliances are. (I think Menu -> Gateway Protection -> Email and Web Gateway - I have only the german language for ePO )

At the end of the table you have more information. If you click here you should see the information about your appliance. If this is not shown, you see an error.

06-08-2012 12-33-27.png

The problem by me was that i must corrected the user and password in ePO and WebGateway.

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czhong
Level 7

Re: How to troubleshooting: Webgateway did not send data to EPO in past 10+ days

well...we could see the information.

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