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bornheim
Level 7

How to appeal a TrustedSource decision?

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Hi,

this URL

http://lintut.com/how-to-verify-ntp-setup-is-working-properly-in-linux-or-unix-server/

is categorized as "Games" (in the "Cloud" version, not in the "Resident" Version).

This is obviously complete nonsense, the page is about checking the NTP setup on a linux box, kind of a HowTo.

The reason is probably a a link "LINUX GAMES" at the top of the page pointing to

http://lintut.com/linux-games/

which does not say much but "Nothing to see here".

With Ticket ID 861627 I asked for re-categorization as "Technical Information" and got rejected.

How would I appeal a decision like this? There seems to be no escalation mechanism.

Kind regards,

Robert

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McAfee Employee

Re: How to appeal a TrustedSource decision?

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Should be taken care of now.

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7 Replies
exbrit
Level 21

Re: How to appeal a TrustedSource decision?

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From a sticky post I have in the consumer SiteAdvisor section:

TrustedSource  (often the quickest way of getting things cleared)

If you want to address an issue with a web site in Site Advisor, that is based on McAfee's TrustedSource Web Reputation, please go to http://www.trustedsource.org/en/feedback/url and use the web form to contact the Trusted Source team.

  • 1)      Browse to www.trustedsource.org/en/feedback/url
  • 2)      Recommended for website owners or anyone else who wants to be updated on the request status:  Create an Account and then Login
  • 3)      Click on “Check Single URL” (since most re-evaluation requests would be for a single URL)
  • 4)      Select the Product you are using – in our case choose “McAfee SiteAdvisor”
  • 5)      Type in the URL you want to check
  • 6)      Click “Check URL”
  • 7)      Optional:  Choose up to 3 categories from the drop-down “Optional categorization suggestion:”
  • 8)      Optional:  Leave an “Optional comment”
  • 9)      Click “Submit URL for Review”
  • 10)   If you created an Account (and logged in with it), a Ticket ID will be displayed, along with 3 options on when you will receive email (when the ticket is Open, Reviewed, or Closed)

Note:  If you want to track your requests or be notified via email, register for a free TrustedSource.org account.

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Message was edited by: Ex_Brit on 04/06/14 9:09:41 EDT AM
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bornheim
Level 7

Re: How to appeal a TrustedSource decision?

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This is the process I already ran (as described in the original post).

My question is how to handle the situation if the outcome of this process is false.

Regards,

Robert

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exbrit
Level 21

Re: How to appeal a TrustedSource decision?

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I would imagine repeat the process with an appeal but I'm on the consumer side so not too sure of your procedures.  Don't you have portal access?   If not I would wait until someone else chips in here.

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McAfee Employee

Re: How to appeal a TrustedSource decision?

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Hi Robert,

I have submitted the URL again with the base domain instead of a specific path.

Otherwise, you can email sites@mcafee.com, and submit the base URL:

http://www.trustedsource.org/en/feedback/url?action=checksingle&product=14-ts&url=http%3A%2F%2Flintu...

Best,

Jon

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bornheim
Level 7

Re: How to appeal a TrustedSource decision?

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Hi Jon,

now the base domain has been re-categorized from "Uncategorized" to "Games". Not exactly helpful. :-)

I will try my luck with mail.

Kind Regards,

Robert

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McAfee Employee

Re: How to appeal a TrustedSource decision?

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Should be taken care of now.

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bornheim
Level 7

Re: How to appeal a TrustedSource decision?

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That did work. Both URLs are categorized as "Technical Information" now.

So the way to appeal a TrustedSource decision is to write mail to sites@mcafee.com .

Kind regards,

Robert